I've had a Road ID since you guys offered them, and they really work. I got hit by a car and every time the EMT asked me something, I just waved my wrist at him.
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I wanted to say thank you. I have been using roadid for over a decade and wear it everyday and unfortunately finally had to use it April 10 when I suffered cardiac arrest while riding.
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Hey Edward,I'm not sure if you read these emails directly, but thought I'd give it a try.I just thought I should share my experiences with you as a many year customer of Road ID, and as someone who...
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My husband was hit by a car while riding his bycycle. He pointed to his road id and the witnesses at the scene got in contact with me immediately.
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I was diagnosed with a rare blood disorder called Thrombotic Thrombocytopenia Purpura (TTP) in 2016. The hospital suggested that i get a medical alert necklace or bracelet to notify anyone near me ...
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As I read your email, my husband is recuperating from a cycling accident three weeks ago, when he was hit by a truck. He has raced and cycled for more than thirty years without so much as a close c...
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I have been wearing Road ID on all my bike rides and runs for many years, have gotten them as Christmas and Birthday presents for family and friends, and chat up people on bike rides, ensuring that...
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In 2015 I had a seizure while I was driving. I was not injured and EMS knew where to take me(Duke) because of the RoadID that I wear 24/7. I later visited with the team that responded to my acciden...
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We even offer a "real" guarantee - you know, like companies used to offer. Our stainless steel ID carries a lifetime guarantee. That's right, if you are tough enough to wear out our stainless steel, laser engraved ID, we will replace it at no charge. We challenge you to destroy them (through natural wear - gunshots and hand grenades don't count).
NOTE: Our lifetime guarantee applies to the stainless steel ID plate only. The bands/clasps and straps that they are attached to are not covered for life. We do, however, offer low-cost replacement bands/clasps and straps for all of our IDs.
Engraving Guaranteed for Life
We even offer a "real" guarantee - you know, like companies used to offer. Our stainless steel ID carries a lifetime guarantee. That's right, if you are tough enough to wear out our stainless steel, laser engraved ID, we will replace it at no charge. We challenge you to destroy them (through natural wear - gunshots and hand grenades don't count).
NOTE: Our lifetime guarantee applies to the stainless steel ID plate only. The bands/clasps and straps that they are attached to are not covered for life. We do, however, offer low-cost replacement bands/clasps and straps for all of our IDs.
RETURNS AND EXCHANGES
FREE Returns and Exchanges (aka We’ve Got You)
If your order went sideways, into the upside down, or straight into the Twilight zone, we’ll make it right. No hoops. No headaches. No hassles. The best way to initiate a return or exchange is to fire off an email to help@roadid.com with your Order Number (if you have it) and a quick “what happened.” We’ll take it from there—handling your issue with the speed of a well-caffeinated cheetah. Live chat is also available during business hours. Just click the chat bubble in the bottom-right of your screen. Prefer the old-fashioned way? Call 800-345-6336. Our team is available: Mon–Thu: 9am–5pm ET Fri: 9am–4:30pm ET
Our Guarantees
Free Returns Returns are free, fast, and frustration-free—just how they should be. If you don’t love it, you don’t pay for it. We stand behind every product. If you’re not thrilled, you don’t pay. No guilt trips. No awkward breakups. That’s not marketing fluff—it’s how we do business. Lifetime Guaranteed Engraving Every laser engraving is guaranteed for life. If your ID ever becomes unreadable, we’ll replace it. Seriously.
RETURNS AND EXCHANGES
FREE Returns and Exchanges (aka We’ve Got You)
If your order went sideways, into the upside down, or straight into the Twilight zone, we’ll make it right. No hoops. No headaches. No hassles. The best way to initiate a return or exchange is to fire off an email to help@roadid.com with your Order Number (if you have it) and a quick “what happened.” We’ll take it from there—handling your issue with the speed of a well-caffeinated cheetah. Live chat is also available during business hours. Just click the chat bubble in the bottom-right of your screen. Prefer the old-fashioned way? Call 800-345-6336. Our team is available: Mon–Thu: 9am–5pm ET Fri: 9am–4:30pm ET
Our Guarantees
Free Returns Returns are free, fast, and frustration-free—just how they should be. If you don’t love it, you don’t pay for it. We stand behind every product. If you’re not thrilled, you don’t pay. No guilt trips. No awkward breakups. That’s not marketing fluff—it’s how we do business. Lifetime Guaranteed Engraving Every laser engraving is guaranteed for life. If your ID ever becomes unreadable, we’ll replace it. Seriously.
Shipping Information
Get it fast!!
How will my order ship?
For Standard shipping methods, Speed is an estimate—NOT a guarantee. This means your order may arrive AFTER the upper range of the shipping estimate. The only guaranteed option is provided by UPS is Next Day Air.
United States
Shipping Method
Price
Transit Time (if ordered by 1pm EST)
USPS Standard
Only $6.99
3-7 days (estimate)
USPS Priority
*approx $8
1-3 days (estimate)
UPS Ground
*approx $22-$35
1-3 days (estimate)
UPS Next Day Air
*approx $90-$150
1 day (guaranteed)
Outside the United States
taxes & duties included
Shipping Method
Price
Transit Time
Standard
Only $9.99
10-16 days (estimate)
*shipping charges noted as "approx" (above) will be calculated at checkout. The actual charge will be exactly what the carrier charges us.
Tax Info
USA: We collect sales tax as required by law. Final tax is shown at checkout. Worldwide: In some cases, import duties may be assessed by your country prior to delivery
Shipping Information
Get it fast!!
How will my order ship?
For Standard shipping methods, Speed is an estimate—NOT a guarantee. This means your order may arrive AFTER the upper range of the shipping estimate. The only guaranteed option is provided by UPS is Next Day Air.
United States
Shipping Method
Price
Transit Time (if ordered by 1pm EST)
USPS Standard
Only $6.99
3-7 days (estimate)
USPS Priority
*approx $8
1-3 days (estimate)
UPS Ground
*approx $22-$35
1-3 days (estimate)
UPS Next Day Air
*approx $90-$150
1 day (guaranteed)
Outside the United States
taxes & duties included
Shipping Method
Price
Transit Time
Standard
Only $9.99
10-16 days (estimate)
*shipping charges noted as "approx" (above) will be calculated at checkout. The actual charge will be exactly what the carrier charges us.
Tax Info
USA: We collect sales tax as required by law. Final tax is shown at checkout. Worldwide: In some cases, import duties may be assessed by your country prior to delivery
Apple Size Guide
Our Apple IDs are tailor made to fit specific Apple Watch bands. If you're not sure which band you have, just take a gander at your Apple Watch. Pause for a moment to admire your svelte wrist. Then compare what you see to the chart below.
APPLE WATCH: ULTRA SERIES
OCEAN BAND: Tubular silicone band.
TRAIL LOOP: Soft nylon band with a pull tab on the end.
ALPINE LOOP: Soft nylon band with top loops and a G-hook.
APPLE WATCH: SERIES 3-11
SPORT BAND: The OG silicone band with a pin-and-tuck closure.
SOLO LOOP: Stretchy silicone. No clasps. No buckles.
BRAIDED SOLO LOOP: Soft nylon with a hook-and-loop closure.
41mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "41mm". No label? This band fits 38mm & 40mm Apple Watches.
45mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "45mm". No label? This band fits 42mm, 44mm, 46mm and 49mm Apple Watches.
UNIVERSAL SIDEKICK
Don't see your band above? Or perhaps you're looking for an ID that can adapt to just about any band? The Universal Sidekick has you covered. Simply slide it on to the band of your choosing.
Our Apple IDs are tailor made to fit specific Apple Watch bands. If you're not sure which band you have, just take a gander at your Apple Watch. Pause for a moment to admire your svelte wrist. Then compare what you see to the chart below.
APPLE WATCH: ULTRA SERIES
OCEAN BAND: Tubular silicone band.
TRAIL LOOP: Soft nylon band with a pull tab on the end.
ALPINE LOOP: Soft nylon band with top loops and a G-hook.
APPLE WATCH: SERIES 3-11
SPORT BAND: The OG silicone band with a pin-and-tuck closure.
SOLO LOOP: Stretchy silicone. No clasps. No buckles.
BRAIDED SOLO LOOP: Soft nylon with a hook-and-loop closure.
41mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "41mm". No label? This band fits 38mm & 40mm Apple Watches.
45mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "45mm". No label? This band fits 42mm, 44mm, 46mm and 49mm Apple Watches.
UNIVERSAL SIDEKICK
Don't see your band above? Or perhaps you're looking for an ID that can adapt to just about any band? The Universal Sidekick has you covered. Simply slide it on to the band of your choosing.
Note: Faceplates specifically designed to fit Apple original bands. May not fit after-market bands.
Our Apple IDs are tailor made to fit specific Apple Watch bands. If you're not sure which band you have, just take a gander at your Apple Watch. Pause for a moment to admire your svelte wrist. Then compare what you see to the chart below.
APPLE WATCH: ULTRA SERIES
OCEAN BAND: Tubular silicone band.
TRAIL LOOP: Soft nylon band with a pull tab on the end.
ALPINE LOOP: Soft nylon band with top loops and a G-hook.
APPLE WATCH: SERIES 3-11
SPORT BAND: The OG silicone band with a pin-and-tuck closure.
SOLO LOOP: Stretchy silicone. No clasps. No buckles.
BRAIDED SOLO LOOP: Soft nylon with a hook-and-loop closure.
41mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "41mm". No label? This band fits 38mm & 40mm Apple Watches.
45mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "45mm". No label? This band fits 42mm, 44mm, 46mm and 49mm Apple Watches.
UNIVERSAL SIDEKICK
Don't see your band above? Or perhaps you're looking for an ID that can adapt to just about any band? The Universal Sidekick has you covered. Simply slide it on to the band of your choosing.
Our Apple IDs are tailor made to fit specific Apple Watch bands. If you're not sure which band you have, just take a gander at your Apple Watch. Pause for a moment to admire your svelte wrist. Then compare what you see to the chart below.
APPLE WATCH: ULTRA SERIES
OCEAN BAND: Tubular silicone band.
TRAIL LOOP: Soft nylon band with a pull tab on the end.
ALPINE LOOP: Soft nylon band with top loops and a G-hook.
APPLE WATCH: SERIES 3-11
SPORT BAND: The OG silicone band with a pin-and-tuck closure.
SOLO LOOP: Stretchy silicone. No clasps. No buckles.
BRAIDED SOLO LOOP: Soft nylon with a hook-and-loop closure.
41mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "41mm". No label? This band fits 38mm & 40mm Apple Watches.
45mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "45mm". No label? This band fits 42mm, 44mm, 46mm and 49mm Apple Watches.
UNIVERSAL SIDEKICK
Don't see your band above? Or perhaps you're looking for an ID that can adapt to just about any band? The Universal Sidekick has you covered. Simply slide it on to the band of your choosing.
Note: Faceplates specifically designed to fit Apple original bands. May not fit after-market bands.