Mythical Customer Service
Interact with a devastatingly charming, real human being who wants to make things easy for you. It's customer service so good, it can't be real...or can it? (fair warning: the drink cart comes around at 10AM on Fridays):
OUR HOURS
The Customer Service team is hard at work during the hours below—solving problems, sending emails, and pretending they don’t refresh their inbox every 3.7 seconds:
- Mon–Thu: 9:00 AM – 5:00 PM ET
- Fri: 9:00 AM – 4:30 PM ET
Their chat bubble hotline is the quickest way to summon them.
EMAIL US
We've been crushing email around here since the AOL days.
Customer Service: help@roadid.com
Co-Founder, CEO: edwardw@roadid.com
CALL US
No robots. No hold music. No “Press 9 for existential despair.” Just a real human, likely with a mild caffeine buzz, ready to help.
- Toll-Free (US): 1-800-345-6336
- Local: 859-341-1102
- International: +1-859-341-1102 (don’t forget your country code)
We pick up quickly. And we’re surprisingly good at small talk.
RETURNS & EXCHANGES
Whether your order went sideways, upside down, or straight into the Twilight Zone, our team can help.
- Email help@roadid.com. We’ll sort it out fast.
- If you don’t love it, you don’t pay for it. That’s not marketing fluff. It’s how we do business.
SEND US MAIL
In case you need to physically mail us something. You know, like delicious candies or exotic smoked meats:
ROAD iD
814 Washington Street
Covington, KY 41011
OTHER WAYS TO REACH US
We haven’t nailed carrier pigeons or smoke signals yet, but we’re open to new ideas. Until then, stick with the options above.
Hi! I'm Dariena,
I'm the customer service manager at ROAD iD. Here we take pride in leveraging our fantastic group of customer experience agents to save the day when things go wrong. Don't believe me? Just give us a ring.
MEet Eddie the Yeti
You may have seen this big lug around our site. His name is Eddie, and he’s so rare that if you had an encounter with him you would run home and tell your friends and family. That’s exactly the reaction we’re aiming for. We want your customer service experience to be different from any other, and so awesome that you want to tell the world about it. What better way to represent that than lovable ol’ Eddie?
You can learn more about Eddie’s lore in his own digital book here.
