FREE Returns and Exchanges (aka We’ve Got You)
If your order went sideways, into the upside down, or straight into the Twilight zone, we’ll make it right. No hoops. No headaches. No hassles.
The best way to initiate a return or exchange is to fire off an email to help@roadid.com with your Order Number (if you have it) and a quick “what happened.” We’ll take it from there—handling your issue with the speed of a well-caffeinated cheetah.
Live chat is also available during business hours. Just click the chat bubble in the bottom-right of your screen.
Prefer the old-fashioned way? Call 800-345-6336.
Our team is available:
Mon–Thu: 9am–5pm ET
Fri: 9am–4:30pm ET
Our Guarantees
Free Returns
Returns are free, fast, and frustration-free—just how they should be.
If you don’t love it, you don’t pay for it.
We stand behind every product. If you’re not thrilled, you don’t pay. No guilt trips. No awkward breakups. That’s not marketing fluff—it’s how we do business.
Lifetime Guaranteed Engraving
Every laser engraving is guaranteed for life. If your ID ever becomes unreadable, we’ll replace it. Seriously.
