Testimonials - Our Powerful and Amazing Customer Stories

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I crashed while out cycling

Recently I crashed while out cycling. I had a heart attack, broke a clavicle, and 7 ribs. Two good samaritans gave me CPR until first responders arrived. They credit the Road ID on my wrist as a gr... Continue reading

It could have stopped my heart...

Road ID saved my life. My fiancé and I were camping off trail with only our backpacks in Yellowstone National Park. Continue reading

An intelligent purchase

Road ID is one of the most affordable and intelligent purchases a person can make! Continue reading

I was airlifted to the hospital

I was out riding in the morning when I was hit by a vehicle from behind. Because of my ID the police were able to contact my wife and let her know I was being airlifted to a hospital. We are both ... Continue reading

My dad was unable to speak due to his injuries

After years of being away from it, my dad started riding a motorcycle again. I insisted that he wear a Road ID. I knew he would probably never need it, but just in case. Well, the "just in case" be... Continue reading

I am so glad I was wearing Road ID...

Your products are awesome! I am so glad I was wearing Road ID when I had a bicycle accident recently. Because of my ID, the kind souls who stopped to help were able to contact my husband. I have or... Continue reading

He became a victim to a hit and run driver..

My husband was training for a 50 mile charity ride when he became a victim to a hit and run driver. He was about a quarter mile from home when the accident happened. The estimated time of the accid... Continue reading

I handed my Road ID to the EMTs...

I received a head injury and could not remember any of the medications I was currently taking. I handed my Road ID to the EMTs and they were able to get in touch with my husband. At the hospital I ... Continue reading

Why I purchased ID

I purchased a Road ID because I saw a fellow runner pass out on a run this morning. Continue reading

The information on the Road ID saved me.

I was finishing a 60 mile ride and was just 2.5 miles from home when I was injured. I was out of it when paramedics arrived, besides being unconscious, I suffered a traumatic brain injury, and coul... Continue reading

I was unable to speak for myself.

During a summer run I got dehydrated and took a nasty fall. I face planted and broke my wrist. I also have aphasia, due to a previous brain injury, which makes verbal language difficult at the best... Continue reading

My cats and Road ID saved my life

I was awakened by one of my cats banging on my bedroom door. When I opened it, I was hit with heat and thick smoke. Shortly after, I was rescued from my bedroom window. The firemen got all three of... Continue reading

Read firsthand about how ROAD iD makes a real difference in real peoples’ lives.

"Because that number was right there, my wife was alerted and she was able to come to the hospital."

I was struck from behind by a pickup truck!

My Road ID saved the day

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We even offer a "real" guarantee - you know, like companies used to offer. Our stainless steel ID carries a lifetime guarantee. That's right, if you are tough enough to wear out our stainless steel, laser engraved ID, we will replace it at no charge. We challenge you to destroy them (through natural wear - gunshots and hand grenades don't count).

NOTE: Our lifetime guarantee applies to the stainless steel ID plate only. The bands/clasps and straps that they are attached to are not covered for life. We do, however, offer low-cost replacement bands/clasps and straps for all of our IDs.

FREE Returns and Exchanges (aka We’ve Got You)

If your order went sideways, into the upside down, or straight into the Twilight zone, we’ll make it right. No hoops. No headaches. No hassles.

The best way to initiate a return or exchange is to fire off an email to help@roadid.com with your Order Number (if you have it) and a quick “what happened.” We’ll take it from there—handling your issue with the speed of a well-caffeinated cheetah.

Live chat is also available during business hours. Just click the chat bubble in the bottom-right of your screen.

Prefer the old-fashioned way? Call 800-345-6336.

Our team is available:
Mon–Thu: 9am–5pm ET
Fri: 9am–4:30pm ET

Our Guarantees

Free Returns
Returns are free, fast, and frustration-free—just how they should be.

If you don’t love it, you don’t pay for it.
We stand behind every product. If you’re not thrilled, you don’t pay. No guilt trips. No awkward breakups. That’s not marketing fluff—it’s how we do business.

Lifetime Guaranteed Engraving
Every laser engraving is guaranteed for life. If your ID ever becomes unreadable, we’ll replace it. Seriously.

Shipping Information

Get it fast!!

How will my order ship?

For Standard shipping methods, Speed is an estimate—NOT a guarantee. This means your order may arrive AFTER the upper range of the shipping estimate. The only guaranteed option is provided by UPS is Next Day Air.

United States

Shipping Method	Price	Transit Time (if ordered by 1pm EST)
USPS Standard	Only $6.99	3-7 days (estimate)
USPS Priority	*approx $8	1-3 days (estimate)
UPS Ground	*approx $22-$35	1-3 days (estimate)
UPS Next Day Air	*approx $90-$150	1 day (guaranteed)

Outside the United States

taxes & duties included

Shipping Method	Price	Transit Time
Standard	Only $9.99	10-16 days (estimate)

*shipping charges noted as "approx" (above) will be calculated at checkout. The actual charge will be exactly what the carrier charges us.

Tax Info

USA: We collect sales tax as required by law. Final tax is shown at checkout.
Worldwide: In some cases, import duties may be assessed by your country prior to delivery