Testimonials - Our Powerful and Amazing Customer Stories

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Why I wear Road ID...

I purchased a Road ID years ago after a friend fell and had a seizure while we were out on a long run. Her emergency contacts, blood type, and allergies were immediately available, and she was able... Continue reading

I was stung by a bee...

During firefighting training I got stung by a bee, which I am highly allergic to. My fire crew helped to treat the allergic reaction while my captain used my Road ID to contact my wife and let her ... Continue reading

I didn't consider running a 'contact sport'...

I will never run without Road ID again, and have already told my friends not to run anonymously. I didn't consider running a 'contact sport' until now, but I will feel safer in the future wearing ... Continue reading

Hit and run...

She was also fortunate that a car came upon her shortly after the accident and offered assistance. My friend wears a Shoe ID at all times, and the passerby used it to contact her husband and also t... Continue reading

Stationary Alert from Richard...

Not even a mile from home, I was struck by a car and thrown from my bike. I laid in someone's front yard in pain and waited for responding officers to arrive. Meanwhile, the App sent an alert messa... Continue reading

Stung by a bee...

I was stung by a bee while en route from Oregon to California. My son called 911 and the EMTs were able to get all my information from my Road ID! Thank you, Road ID! Continue reading

Road ID in action...

Medical personnel were able to contact the family in a timely fashion because of the information on the ID. As a result, my entire family now wear Road IDs! Continue reading

My mother had suffered a heart attack...

While visiting my sisters for Christmas, my 87 year old mother suffered a heart attack. By the time my sisters had called me to request her medications, EMTs had found her Road ID and were able to ... Continue reading

A whole day went by...

A few weeks ago my brother collapsed and passed away while on a run, without ID. A whole day went by before anyone could be informed of the tragedy. My whole family now wears ID and we share our st... Continue reading

He was hit by a van...

Our son's Road ID was very helpful when he was hit by a van while bicycling. He has a congenital heart defect, which is engraved on his ID, and it helped the doctors recognize that his abnormal hea... Continue reading

As a Police Officer, I wear Road ID every day

Several years ago I fell when cycling and broke my hip. Responding paramedics took info from my Road ID to assess the situation and begin on scene treatment. I am a Police Officer and wear the Road... Continue reading

Road ID is my saving grace...

I have had a Road ID for many years now and it has, quite literally, saved my life several times. I’m a road bike racer, rock climber, and mountaineer. I wear my Road ID nearly everywhere I go.Here... Continue reading

Read firsthand about how ROAD iD makes a real difference in real peoples’ lives.

"Because that number was right there, my wife was alerted and she was able to come to the hospital."

I was struck from behind by a pickup truck!

My Road ID saved the day

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We even offer a "real" guarantee - you know, like companies used to offer. Our stainless steel ID carries a lifetime guarantee. That's right, if you are tough enough to wear out our stainless steel, laser engraved ID, we will replace it at no charge. We challenge you to destroy them (through natural wear - gunshots and hand grenades don't count).

NOTE: Our lifetime guarantee applies to the stainless steel ID plate only. The bands/clasps and straps that they are attached to are not covered for life. We do, however, offer low-cost replacement bands/clasps and straps for all of our IDs.

FREE Returns and Exchanges (aka We’ve Got You)

If your order went sideways, into the upside down, or straight into the Twilight zone, we’ll make it right. No hoops. No headaches. No hassles.

The best way to initiate a return or exchange is to fire off an email to help@roadid.com with your Order Number (if you have it) and a quick “what happened.” We’ll take it from there—handling your issue with the speed of a well-caffeinated cheetah.

Live chat is also available during business hours. Just click the chat bubble in the bottom-right of your screen.

Prefer the old-fashioned way? Call 800-345-6336.

Our team is available:
Mon–Thu: 9am–5pm ET
Fri: 9am–4:30pm ET

Our Guarantees

Free Returns
Returns are free, fast, and frustration-free—just how they should be.

If you don’t love it, you don’t pay for it.
We stand behind every product. If you’re not thrilled, you don’t pay. No guilt trips. No awkward breakups. That’s not marketing fluff—it’s how we do business.

Lifetime Guaranteed Engraving
Every laser engraving is guaranteed for life. If your ID ever becomes unreadable, we’ll replace it. Seriously.

Shipping Information

Get it fast!!

How will my order ship?

For Standard shipping methods, Speed is an estimate—NOT a guarantee. This means your order may arrive AFTER the upper range of the shipping estimate. The only guaranteed option is provided by UPS is Next Day Air.

United States

Shipping Method	Price	Transit Time (if ordered by 1pm EST)
USPS Standard	Only $6.99	3-7 days (estimate)
USPS Priority	*approx $8	1-3 days (estimate)
UPS Ground	*approx $22-$35	1-3 days (estimate)
UPS Next Day Air	*approx $90-$150	1 day (guaranteed)

Outside the United States

taxes & duties included

Shipping Method	Price	Transit Time
Standard	Only $9.99	10-16 days (estimate)

*shipping charges noted as "approx" (above) will be calculated at checkout. The actual charge will be exactly what the carrier charges us.

Tax Info

USA: We collect sales tax as required by law. Final tax is shown at checkout.
Worldwide: In some cases, import duties may be assessed by your country prior to delivery