Testimonials - Our Powerful and Amazing Customer Stories

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Road ID evangelist...

Six months after getting my first Road ID, I suffered a massive heart attack while miles away from home, surrounded by strangers. My Road ID helped the first responders get me the care I needed, wh... Continue reading

EMTs had immediate access...

Our family loves Road ID. My brother was in a bicycle accident and because of his ID, EMTs had immediate access to his vital medical and emergency info. He doesn't like to think about what would ha... Continue reading

Expedited care...

I work as a nurse in an Emergency Room in Northern California. Last week, a patient was brought in unresponsive, but thankfully he was wearing a Road ID. His ID information was extremely useful and... Continue reading

Passed out unexpectedly

Thanks to my Road ID, medical personnel were able to reach my family after I passed out unexpectedly. Continue reading

I was struck by a vehicle...

Last summer, I was struck by a vehicle and knocked off my bike. The paramedics found me unconscious and were able to utilize my Ankle ID while I was being transported to the hospital. After 25 year... Continue reading

On-scene treatment was started due to Road ID...

I am a Police Officer and I wear my Road ID every day of my life. Several years ago, I fell while cycling and broke my hip. Responding Paramedics used the information on my Wrist ID Elite to begin ... Continue reading

I could have died before my wife said goodbye

I bought my first Road ID years ago after being hit by a rather large vehicle. My injuries were extensive with 8 shattered ribs, a punctured lung, bruising on the brain, fractured vertebrae, blood ... Continue reading

He wouldn't be alive without Road ID...

My buddy was hit by a drunk driver outside of Las Vegas. Medical personnel were able to get every bit of information they needed from his Road ID Continue reading

I passed out during a half marathon...

My Road ID was essential in helping first responders access my information recently when I passed out during a half marathon. I am upgrading to the Interactive Service to ensure more of my informat... Continue reading

What a great idea...

My husband and I ride motorcycles. In the event of an accident, it is highly unlikely that we would be able to relay our info to the EMS. I saw your ad in a magazine at work and thought it was a gr... Continue reading

A car came out of nowhere...

The driver stopped and came over to check on me, I was in shock and afraid to move. He was able to use my Road ID to reach my family. Continue reading

My grandchildren were lost at a fair

I purchased Road IDs for my five year old, twin grandsons. They recently got lost while at the Iowa State Fair, but a good samaritan thankfully used their Road IDs to contact their mother.I have wo... Continue reading

Read firsthand about how ROAD iD makes a real difference in real peoples’ lives.

"Because that number was right there, my wife was alerted and she was able to come to the hospital."

I was struck from behind by a pickup truck!

My Road ID saved the day

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We even offer a "real" guarantee - you know, like companies used to offer. Our stainless steel ID carries a lifetime guarantee. That's right, if you are tough enough to wear out our stainless steel, laser engraved ID, we will replace it at no charge. We challenge you to destroy them (through natural wear - gunshots and hand grenades don't count).

NOTE: Our lifetime guarantee applies to the stainless steel ID plate only. The bands/clasps and straps that they are attached to are not covered for life. We do, however, offer low-cost replacement bands/clasps and straps for all of our IDs.

FREE Returns and Exchanges (aka We’ve Got You)

If your order went sideways, into the upside down, or straight into the Twilight zone, we’ll make it right. No hoops. No headaches. No hassles.

The best way to initiate a return or exchange is to fire off an email to help@roadid.com with your Order Number (if you have it) and a quick “what happened.” We’ll take it from there—handling your issue with the speed of a well-caffeinated cheetah.

Live chat is also available during business hours. Just click the chat bubble in the bottom-right of your screen.

Prefer the old-fashioned way? Call 800-345-6336.

Our team is available:
Mon–Thu: 9am–5pm ET
Fri: 9am–4:30pm ET

Our Guarantees

Free Returns
Returns are free, fast, and frustration-free—just how they should be.

If you don’t love it, you don’t pay for it.
We stand behind every product. If you’re not thrilled, you don’t pay. No guilt trips. No awkward breakups. That’s not marketing fluff—it’s how we do business.

Lifetime Guaranteed Engraving
Every laser engraving is guaranteed for life. If your ID ever becomes unreadable, we’ll replace it. Seriously.

Shipping Information

Get it fast!!

How will my order ship?

For Standard shipping methods, Speed is an estimate—NOT a guarantee. This means your order may arrive AFTER the upper range of the shipping estimate. The only guaranteed option is provided by UPS is Next Day Air.

United States

Shipping Method	Price	Transit Time (if ordered by 1pm EST)
USPS Standard	Only $6.99	3-7 days (estimate)
USPS Priority	*approx $8	1-3 days (estimate)
UPS Ground	*approx $22-$35	1-3 days (estimate)
UPS Next Day Air	*approx $90-$150	1 day (guaranteed)

Outside the United States

taxes & duties included

Shipping Method	Price	Transit Time
Standard	Only $9.99	10-16 days (estimate)

*shipping charges noted as "approx" (above) will be calculated at checkout. The actual charge will be exactly what the carrier charges us.

Tax Info

USA: We collect sales tax as required by law. Final tax is shown at checkout.
Worldwide: In some cases, import duties may be assessed by your country prior to delivery