This is my second RoadId that I've purchased over the years, the first one, if memory serves me correct, was damaged after I was hit by a vehicle on my bike in Texas a few years ago, and due to a move with the military, I have only recently had it replaced. it is an amazing product, and in my opinion, a must have for anyone, especially cyclists. The accident knocked me unconscious for a few minutes, and when I came to the paramedics already had my emergency contacts on the line. Now anytime I go on the bike, I have it on just in case things go wrong. Thank you again for making such an amazing product!I think I mentioned it in the comment, but this incident happened a few years ago. If memory serves me right, they used the Road ID to get my now ex-wife's phone number to alert her and the people we were staying with that I was in an accident and would be taken to the nearest hospital. I remember the band being torn up quite a bit, and I think it eventually got lost during our move from Texas to Hawaii. It wasn't until I saw an ad on Instagram that reminded me I used to ride with one, and felt much safer when I had my Road ID. I've ridden a few times since I got it, and even if I'm a mile down the road and realize I forgot it, I'll turn back. Thanks again for reaching out, that's one of the reasons why I love companies like Road ID. Hope all is well with you!