Business With People

ENGRAVING GUARANTEED + FREE RETURNS

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Business With People

The staff here at ROAD iD is strong, inspiring, and a little weird. Read about their personal experiences.

Office Coffee 101 - Don't Screw This Up

At ROAD iD, we take office etiquette fairly seriously. In fact, if you breach certain bits of etiquette we place you in a murky alligator pit and make you drink from the dirty mop bucket while list... Continue reading

Magically Grateful

It was March in the year 2000 when my Dad and I launched our first eCommerce website. A few hours later, an email alerted me to our very first online order. Actually, I received 19 emails as a teen... Continue reading

Service Dogs | Vote for their Names

A portion of every ROAD iD order is donated to our charity partners at 4 Paws for Ability— an amazing organization that trains and places service dogs with children and veterans in need. When our f... Continue reading

So What's Next?

There's a magical period of time between receiving your finalized order and sending it out the door to you. We have lasers. Roly-carts. A dude named Chuck. If you thought Santa's workshop was cool,... Continue reading

Meet Our Quality Control Team

Here at ROAD iD, we take Quality Control very seriously. You can never be too cautious when assessing the durability of your product lineup, and we made sure to pull out all the stops. Continue reading

The Future Home of ROAD iD, Part 1

A sneak peak into ROAD iD's future headquarters. Continue reading

Read firsthand about how ROAD iD makes a real difference in real peoples’ lives.

I was struck from behind by a pickup truck!

My Road ID saved the day

Our son smashed into the car and fell unconscious.

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We even offer a "real" guarantee - you know, like companies used to offer. Our stainless steel ID carries a lifetime guarantee. That's right, if you are tough enough to wear out our stainless steel, laser engraved ID, we will replace it at no charge. We challenge you to destroy them (through natural wear - gunshots and hand grenades don't count).

NOTE: Our lifetime guarantee applies to the stainless steel ID plate only. The bands/clasps and straps that they are attached to are not covered for life. We do, however, offer low-cost replacement bands/clasps and straps for all of our IDs.

FREE Returns and Exchanges (aka We’ve Got You)

If your order went sideways, into the upside down, or straight into the Twilight zone, we’ll make it right. No hoops. No headaches. No hassles.

The best way to initiate a return or exchange is to fire off an email to help@roadid.com with your Order Number (if you have it) and a quick “what happened.” We’ll take it from there—handling your issue with the speed of a well-caffeinated cheetah.

Live chat is also available during business hours. Just click the chat bubble in the bottom-right of your screen.

Prefer the old-fashioned way? Call 800-345-6336.

Our team is available:
Mon–Thu: 9am–5pm ET
Fri: 9am–4:30pm ET

Our Guarantees

Free Returns
Returns are free, fast, and frustration-free—just how they should be.

If you don’t love it, you don’t pay for it.
We stand behind every product. If you’re not thrilled, you don’t pay. No guilt trips. No awkward breakups. That’s not marketing fluff—it’s how we do business.

Lifetime Guaranteed Engraving
Every laser engraving is guaranteed for life. If your ID ever becomes unreadable, we’ll replace it. Seriously.

Shipping Information

Get it fast!!

How will my order ship?

For Standard shipping methods, Speed is an estimate—NOT a guarantee. This means your order may arrive AFTER the upper range of the shipping estimate. The only guaranteed option is provided by UPS is Next Day Air.

United States

Shipping Method	Price	Transit Time (if ordered by 1pm EST)
USPS Standard	Only $6.99	3-7 days (estimate)
USPS Priority	*approx $8	1-3 days (estimate)
UPS Ground	*approx $22-$35	1-3 days (estimate)
UPS Next Day Air	*approx $90-$150	1 day (guaranteed)

Outside the United States

taxes & duties included

Shipping Method	Price	Transit Time
Standard	Only $9.99	10-16 days (estimate)

*shipping charges noted as "approx" (above) will be calculated at checkout. The actual charge will be exactly what the carrier charges us.

Tax Info

USA: Kentucky and Indiana Customers only
Worldwide: In some cases, import duties may be assessed by your country prior to delivery

Get it fast!!

How will my order ship?

United States

Shipping Method	Price	Transit Time (if ordered by 1pm EST)
USPS Standard	Only $6.99	3-7 days (estimate)
USPS Priority	*approx $8	1-3 days (estimate)
UPS Ground	*approx $22-$35	1-3 days (estimate)
UPS Next Day Air	*approx $90-$150	1 day (guaranteed)