We love work. And we love helping you. We're eager to assist at the hours below (fair warning: the drink cart comes around at 10AM on Fridays):
Mon-Thurs: 9am-5pm ET
Friday: 9am-4:30pm ET
APP STATUS: BUGS & FEATURE REQUESTS
On Monday, June 7th, we launched a brand-spanking-new version of the ROAD iD App. Thanks to quick and honest feedback from our amazing community, we quickly compiled a list of items that we need to fix and/or improve. See the full list here. ALSO, some customers are reporting a less-than-stellar experience with our New App. If this includes you, please accept our sincere and massive apologies. Please know that we're working really hard to quickly resolve issues and make the App awesome.
SEND AN EMAIL
Electronic mail is so hot right now. Plus, we respond faster than a greyhound driving a turbo Fiero.
Customer Service: AppFeedback@roadid.com
TALK TO US
Speak to a human. A real-life, living, breathing human being. No silly menus or extended wait times. Most of are us great conversationalists. There are a few, however, who aren't allowed within 30 feet of the phones (**ahem** Adam from IT **ahem**).
Call Toll Free: 800-345-6336
International: Your Country Prefix + 1 + 859-341-1102