eCrumbs Status

We love our customers...and we love this App. So, rest assured that we are working as hard as a caffeinated cat in a fever dream to provide you with an incredible App that can literally Save Lives, Provide Peace of Mind, and Fuel Adventure. 

Below is the list of reported Known Bugs and our Feature Roadmap. Also, at the bottom of this page, you'll find a list of items that have already been Resolved. If you have anything to add, please hit us up at AppFeedback@roadid.com. We're listening.

Most Recent App Version: 3.3.3
You can verify that you're using the most recent version by scrolling to the bottom of the Settings Screen in the App. 

FEATURE ROADMAP

      • History Summary: We're adding a panel to the top of the History Screen that will show you total number of activities, total distance, etc. 
      • Manual Entry of Guardians: If you don't want to give the App permission to access your Contacts, you'll be able to add them manually. 
      • Emergency Dial numbers: Some countries do not support “911” dialing. We’re going to give you the ability to change this to  your country’s emergency number.
      • Satellite View on Maps: Both Adventurer and Guardian Maps will be able to toggle between street and satellite views. 
      • Latitude and Longitude: We're adding this to Stationary Alert and SOS screens so it can be provided to First Responders in an emergency. 
      • Miles vs. Kilometers: In settings, when you toggle between Miles and Kilometers, all of your historic data will adjust accordingly. 
      • Feedback and Feature Submission: Collecting honest and timely feedback from our customers is how we get better. Be on the lookout for an easier option inside the app to give your feedback on what you love and loathe about the app.
      • Auto-Save and Recover: When activities end unexpectedly (like when the phone battery dies), you'll be able to see everything that was captured before the untimely end of the activity. 
      • Zoomed Fonts and Accessibility: We're going to provide a more elegant design layout for customers that have their Screen Zoomed or use Large fonts. 
      • Navigate To Adventurer: On the Guardian's view of the activity, they will be able to access a "navigate to adventurer" option. 
      • Delete History: Want to delete an item in your history? Soon, we’ll have you covered.
      • Stationary Alert Duration: Currently, Stationary Alerts trigger after 5 minutes of inactivity. Soon, you'll be able to customize this duration. 
      • Enhanced Pause: In addition to Pause, you will have these options
        • Snooze Pause: Pause then restart after N minutes
        • Distance Pause: Pause then auto-restart after moving a certain distance.
      • Faster Start: Improve the Start Activity sequence so you can hit the road even faster.
      • Apple Watch Compatibility: Control certain App functions directly from the Watch. 
      • Battery-Save Mode: When the phone drops below a certain level, we will initiate certain battery-save actions in an effort to prolong the life of the battery. NOTE: There will be App performance tradeoffs during battery-save mode. 

      CURRENT BUG REPORTS

        • Android: App is slow to load on certain devices
        • Android: Unable to add Guardians if they have an alternate contact option (like Google Hangouts, Whatsapp, etc.) saved to the Contact. 
        • Android/Samsung: Tracking Accuracy on certain Samsung S21 devices.
        • We receive sporadic reports of route accuracy issues. The are typically isolated to certain types of devices and are usually impacted by other phone settings. We work each of these issues when they are reported. 
        • We receive sporadic reports of SMS delivery issues. We work each of these issues as they are reported. 

          PREVIOUSLY RESOLVED BUGS & ADDED FEATURES 

          NOTE: Be sure to update your app to gain access to recently added items

          • "I want the ability to customize my eCrumb Start Message and Activity"
            • Status: Live in version 3.3.3
          • "Where's my History"
            • Status: History began migrating on Friday 7/23 and is scheduled to be complete by Sunday 7/25. If you're missing history, please send and email to eCrumbHistory@roadid.com
          • "My Guardians aren't getting my messages at the END of my Activity.
            • Status: Fixed
          • "My Guardians aren't getting my START of Activity text messages.
            • Status: Fixed
          • "Why is the time in minutes and seconds only?"
            • Status: Fixed. 
            • "Where's the Password Reset Link?"
              • Status: This bug was resolved by an update on Tuesday July 20th.
            • "I can't hear the Stationary Alert Countdown." 
              • Status: This bug was resolved by an update on Tuesday July 20th. 
            • "I find it hard to login to my account."
              • Status: The login experience was improved by an update on Tuesday July, 20th.  
            • "I want to send eCrumb messages by email instead of text message"
              • Status: This features was added on Tuesday July 20th. 
            • "My Stationary Alert Triggers when it shouldn't" (certain devices)
              • Status: This bug was fixed by an update on Friday, July 9th.
            • "My Distance or Map is inaccurate" (certain devices)
              • Status/Response: This bug was fixed by an update on Friday, July 9th.
            • "App is crashing on my iPhone" (only certain versions)
              • Status: This bug was fixed by an update on Monday, July 1st.
            • "I want to add more than 3 Guardians"
              • Status: This feature was added on July 1st.
            • "My Guardians aren't receiving their text messages"
              • Status: This bug was fixed by an update on Monday, June 21st.
            • "Why do I have to log in every time I use the App"
              • Status: This bug was fixed by an update on Monday, June 21st.
            • "Why do I have to add my Guardians every time I use the App"
              • Status: This bug was fixed by an update on Monday, June 21st.
            • "The On/Off switch for Stationary Alert needs to be clearer"
              • Status: This bug was fixed by an update on Monday, June 21st.
            • "My Map on my Guardian's Phone needs to be bigger"
              • Status: This feature was released on Tuesday, June 22nd. 
            • "The App Freezes on the permissions screen"
              • Status: This bug was fixed by an update on Monday, June 14th. 
            • "The App Crashes when attempting to add a Guardian"
              • Status: This bug was fixed by an update on Monday, June 14th. 
            • "Stationary Alert sound/vibration notification does not alert me when the screen is locked."
              • Status: This bug was fixed by an update on Monday, June 14th. 
            • "I can't select my Guardian's phone number"
              • Status: This bug was fixed by an update on Friday, June 11th.
              • "I want to toggle on/of the Stationary Alert"
                • Status: This feature became available on Thursday, June 10th. 
              • "The App won't accept my Guardian's phone number"
                • Status: This bug was fixed by an update on Wednesday, June 9th