We even offer a "real" guarantee - you know, like companies used to offer. Our stainless steel ID carries a lifetime guarantee. That's right, if you are tough enough to wear out our stainless steel, laser engraved ID, we will replace it at no charge. We challenge you to destroy them (through natural wear - gunshots and hand grenades don't count).
NOTE: Our lifetime guarantee applies to the stainless steel ID plate only. The bands/clasps and straps that they are attached to are not covered for life. We do, however, offer low-cost replacement bands/clasps and straps for all of our IDs.
Engraving Guaranteed for Life
We even offer a "real" guarantee - you know, like companies used to offer. Our stainless steel ID carries a lifetime guarantee. That's right, if you are tough enough to wear out our stainless steel, laser engraved ID, we will replace it at no charge. We challenge you to destroy them (through natural wear - gunshots and hand grenades don't count).
NOTE: Our lifetime guarantee applies to the stainless steel ID plate only. The bands/clasps and straps that they are attached to are not covered for life. We do, however, offer low-cost replacement bands/clasps and straps for all of our IDs.
RETURNS AND EXCHANGES
FREE Returns and Exchanges (aka We’ve Got You)
If your order went sideways, into the upside down, or straight into the Twilight zone, we’ll make it right. No hoops. No headaches. No hassles. The best way to initiate a return or exchange is to fire off an email to help@roadid.com with your Order Number (if you have it) and a quick “what happened.” We’ll take it from there—handling your issue with the speed of a well-caffeinated cheetah. Live chat is also available during business hours. Just click the chat bubble in the bottom-right of your screen. Prefer the old-fashioned way? Call 800-345-6336. Our team is available: Mon–Thu: 9am–5pm ET Fri: 9am–4:30pm ET
Our Guarantees
Free Returns Returns are free, fast, and frustration-free—just how they should be. If you don’t love it, you don’t pay for it. We stand behind every product. If you’re not thrilled, you don’t pay. No guilt trips. No awkward breakups. That’s not marketing fluff—it’s how we do business. Lifetime Guaranteed Engraving Every laser engraving is guaranteed for life. If your ID ever becomes unreadable, we’ll replace it. Seriously.
RETURNS AND EXCHANGES
FREE Returns and Exchanges (aka We’ve Got You)
If your order went sideways, into the upside down, or straight into the Twilight zone, we’ll make it right. No hoops. No headaches. No hassles. The best way to initiate a return or exchange is to fire off an email to help@roadid.com with your Order Number (if you have it) and a quick “what happened.” We’ll take it from there—handling your issue with the speed of a well-caffeinated cheetah. Live chat is also available during business hours. Just click the chat bubble in the bottom-right of your screen. Prefer the old-fashioned way? Call 800-345-6336. Our team is available: Mon–Thu: 9am–5pm ET Fri: 9am–4:30pm ET
Our Guarantees
Free Returns Returns are free, fast, and frustration-free—just how they should be. If you don’t love it, you don’t pay for it. We stand behind every product. If you’re not thrilled, you don’t pay. No guilt trips. No awkward breakups. That’s not marketing fluff—it’s how we do business. Lifetime Guaranteed Engraving Every laser engraving is guaranteed for life. If your ID ever becomes unreadable, we’ll replace it. Seriously.
Shipping Information
Get it fast!!
How will my order ship?
For Standard shipping methods, Speed is an estimate—NOT a guarantee. This means your order may arrive AFTER the upper range of the shipping estimate. The only guaranteed option is provided by UPS is Next Day Air.
United States
Shipping Method
Price
Transit Time (if ordered by 1pm EST)
USPS Standard
Only $6.99
3-7 days (estimate)
USPS Priority
*approx $8
1-3 days (estimate)
UPS Ground
*approx $22-$35
1-3 days (estimate)
UPS Next Day Air
*approx $90-$150
1 day (guaranteed)
Outside the United States
taxes & duties included
Shipping Method
Price
Transit Time
Standard
Only $9.99
10-16 days (estimate)
*shipping charges noted as "approx" (above) will be calculated at checkout. The actual charge will be exactly what the carrier charges us.
Tax Info
USA: We collect sales tax as required by law. Final tax is shown at checkout. Worldwide: In some cases, import duties may be assessed by your country prior to delivery
Shipping Information
Get it fast!!
How will my order ship?
For Standard shipping methods, Speed is an estimate—NOT a guarantee. This means your order may arrive AFTER the upper range of the shipping estimate. The only guaranteed option is provided by UPS is Next Day Air.
United States
Shipping Method
Price
Transit Time (if ordered by 1pm EST)
USPS Standard
Only $6.99
3-7 days (estimate)
USPS Priority
*approx $8
1-3 days (estimate)
UPS Ground
*approx $22-$35
1-3 days (estimate)
UPS Next Day Air
*approx $90-$150
1 day (guaranteed)
Outside the United States
taxes & duties included
Shipping Method
Price
Transit Time
Standard
Only $9.99
10-16 days (estimate)
*shipping charges noted as "approx" (above) will be calculated at checkout. The actual charge will be exactly what the carrier charges us.
Tax Info
USA: We collect sales tax as required by law. Final tax is shown at checkout. Worldwide: In some cases, import duties may be assessed by your country prior to delivery
WELCOME BACK!
Nice! You've selected an ID powered up with iD PROFILE. After you've received your new ID, you'll be able to add your new ID to your existing iD PROFILE account for no additional charge. In fact, your new ID includes 30 days of free membership.
Heads up: For security reasons, your new ID will be engraved with a new serial number and PIN. When you receive your new ID, be sure to link it to a profile in your account.
Family Pricing: You only pay one membership fee - no matter how many profiles or IDs are linked to your account.
WELCOME BACK!
Nice! You've selected an ID powered up with iD PROFILE. After you've received your new ID, you'll be able to add your new ID to your existing iD PROFILE account for no additional charge. In fact, your new ID includes 30 days of free membership.
Heads up: For security reasons, your new ID will be engraved with a new serial number and PIN. When you receive your new ID, be sure to link it to a profile in your account.
Family Pricing: You only pay one membership fee - no matter how many profiles or IDs are linked to your account.
