How do I size my FIXX ID chain?
One size fits all. The FIXX iD comes on a 27 in (68.5 cm) stainless steel bead chain—generous enough for big heads and even bigger hair (trust me). To shorten the chain, remove it from around your neck (safety first), cut with wire cutters (or sturdy scissors), and reattach the connector. Pro tip: Trim a little, test, repeat.

Why is it named the FIXX ID?
Sure, FIXX is short and catchy, but this product has a powerful namesake: Jim Fixx. Jim was a writer and fitness guru who is credited with sparking a running craze in the late ’70s and early ’80s. His best-selling book, The Complete Book of Running, encouraged countless people to lace up and hit the road.

Tragically, Fixx suffered a fatal heart attack while out for a solo run without identification. He was found by a passing motorist and later identified by a nearby business owner. We’re inspired by his spirit and legacy, and we think outfitting as many runners as we can with an emergency ID is a small way to honor his legacy.

What’s up with the notch?
The notch in the ID is a direct nod to the dog tag used by the U.S. military from the ’40s through the early ’70s. Originally, these notches had a strictly utilitarian purpose: they held the tags in place while they were embossed with a soldier’s identifying information. We’ve included it in our design as a tribute to all veterans.

How do I clean it?
In your sink. Just wash the band with warm water and your soap of choice. 

Can I wear it in the pool?
Yup. Swim, shower, surprise rainstorms, steam room, bubble bath, slip-n-slide, hot tub—no problem.

Are ROAD iD guaranteed?
You bet your booty they are. If you don’t love it, you don’t pay for it. We even offer free returns, a lifetime engraving guarantee, and humans who actually pick up the phone. We’re a company built on trust - and we’re prepared to prove it. You can see the full details here.

How do I re-order using text from a previous order?
Ohhh. Great question. Simply click the Add to Cart button above. When you get to the Engraving step, you’ll see a “Use text from a previous ID” button. Click that sucker and prepare to have your mind blown. 

What are my shipping options?
Right is way, my friend.

What's the return policy?
Simple: If you don’t love it, you don’t pay for it. Free returns and a lifetime engraving guarantee. Full details here.

Questions not covered?
We got you. Contact our humans.