Mythical Customer Service
Prepare to interact with a devastatingly charming actual human whose sole mission is to knock your socks clean off. It's service so good, it can't possibly be real...or can it? Fair warning: On Fridays, the drink cart rolls through at 10AM.
OUR HOURS
This is when our team is hard at work solving problems, drop-kicking frustration, and saving the day.
- Mon–Thu: 9:00 AM – 5:00 PM ET
- Fri: 9:00 AM – 4:30 PM ET
During these times, the chat bubble in the bottom-right corner is the quickest way to summon us.
EMAIL US
We've been crushing email since the AOL days.
Customer Service: help@roadid.com
Co-Founder, CEO: edwardw@roadid.com
CALL US
No robots. No “Press 9 for existential despair.” Just real humans running on caffeine and good vibes. We answer quickly and can carry a conversation like it’s our job. It kinda is our job.
- Toll-Free (US): 1-800-345-6336
- Local: 859-341-1102
- International: +1-859-341-1102 (don’t forget your country code)
SEND US MAIL
Need to mail us something? We’ll enthusiastically accept delicious candies, grandma’s cookies, or exotic smoked meats here:
ROAD iD
814 Washington Street
Covington, KY 41011
OTHER METHODS
Carrier pigeons? Surprisingly lazy. Smoke signals? Tricky in the rain. Telepathy? Still in beta. Two tin cans and a very long piece of string? Shockingly effective.
RETURNS & EXCHANGES
Whether your order went sideways, upside down, or straight into the multiverse, we’ve got your back.
Hit the chat bubble (bottom-right) or email help@roadid.com and a real human will spring into action.
Here’s our promise: if you don’t love it, you don’t pay for it. That’s not marketing fluff, it’s how we do business.
TRACK YOUR ORDER
We keep you well-informed via email. Check your inbox for messages from EdwardW@roadid.com. You can also track your order by signing in here.
Hi! I'm Dariena,
I'm the customer service manager at ROAD iD. Here we take pride in leveraging our fantastic group of customer experience agents to save the day when things go wrong. Don't believe me? Just give us a ring.
MEet Eddie the Yeti
You may have seen this big lug around our site. His name is Eddie, and he’s so rare that if you had an encounter with him you would run home and tell your friends and family. That’s exactly the reaction we’re aiming for. We want your customer service experience to be different from any other, and so awesome that you want to tell the world about it. What better way to represent that than lovable ol’ Eddie?
You can learn more about Eddie’s lore in his own digital book here.
