Mythical Customer Service
Interact with a devastatingly charming, real human being who wants to make things easy for you. It's customer service so good, it can't be real...or can it? (fair warning: the drink cart comes around at 10AM on Fridays):
WHEN WE'RE HERE
Mon-Thu: 9am-5pm ET, Fri: 9am-4:30pm ET
SEND AN EMAIL
We've been crushing email around here since the AOL days.
Customer Service: help@roadid.com
Co-Founder, CEO: edwardw@roadid.com
TALK TO US
Our phone lines actually connect to a human. We’ve chopped down the phone tree so you can get to us ASAP without menus or extended wait times.
Call Toll Free: 1-800-345-6336
Local: 859-341-1102
International: Your Country Prefix + 1 + 859-341-1102
RETURNS
Did you make a mistake? Did we make a mistake? Either way, let us know. If you don’t love it, you don’t pay for it. Shoot us an email at help@roadid.com. It's easier than you think. Expect quick action and possibly a dad joke.
SEND US MAIL
In case you need to physically mail us something. You know, like delicious candies or exotic smoked meats:
814 Washington Street
Covington, KY 41011
USE TWO COFFEE CANS STRUNG TOGETHER
When all else fails, we're pretty sure this works if you have the right kind of string. Looking forward to hearing from you.
Hi! I'm Dariena,
I'm the customer service manager at ROAD iD. Here we take pride in leveraging our fantastic group of customer experience agents to save the day when things go wrong. Don't believe me? Just give us a ring.
MEet Eddie the Yeti
You may have seen this big lug around our site. His name is Eddie, and he’s so rare that if you had an encounter with him you would run home and tell your friends and family. That’s exactly the reaction we’re aiming for. We want your customer service experience to be different from any other, and so awesome that you want to tell the world about it. What better way to represent that than lovable ol’ Eddie?
You can learn more about Eddie’s lore in his own digital book here.
