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Our Customer Service is legendary. We're always happy to help, and you can find us at the hours below (fair warning: the drink cart comes around at 10AM on Fridays).
Mon-Thurs: 9am-5pm ET
Friday: 9am-12pm ET
Call Toll Free: 1-800-345-6336
Engraving Guaranteed for Life
We even offer a "real" guarantee - you know, like companies used to offer. Our stainless steel ID carries a lifetime guarantee. That's right, if you are tough enough to wear out our stainless steel, laser engraved ID, we will replace it at no charge. We challenge you to destroy them (through natural wear - gunshots and hand grenades don't count).
NOTE: Our lifetime guarantee applies to the stainless steel ID plate only. The bands/clasps and straps that they are attached to are not covered for life. We do, however, offer low-cost replacement bands/clasps and straps for all of our IDs.
Engraving Guaranteed for Life
We even offer a "real" guarantee - you know, like companies used to offer. Our stainless steel ID carries a lifetime guarantee. That's right, if you are tough enough to wear out our stainless steel, laser engraved ID, we will replace it at no charge. We challenge you to destroy them (through natural wear - gunshots and hand grenades don't count).
NOTE: Our lifetime guarantee applies to the stainless steel ID plate only. The bands/clasps and straps that they are attached to are not covered for life. We do, however, offer low-cost replacement bands/clasps and straps for all of our IDs.
RETURNS AND EXCHANGES
Did you make a mistake? Did we make a mistake? Either way, let us know. If you don’t love it, you don’t pay for it. This means we offer a LIFETIME GUARANTEE on every laser engraved IDs.
Before you dig out the packing tape and trudge over to the post office, fire off an email to:
help@roadid.com
Include your Order Number (if you have it) and a brief description of the issue, and one of our helpful Customer Service unicorns will hook you up with a hassle-free solution.
Prefer to call? Simply give us a holler at 800-345-6336, Mon-Thur 9am-5pm / Fri 9am-12pm ET. I promise that you will be greeted by a friendly, helpful human being. Not some silly robot.
RETURNS AND EXCHANGES
Did you make a mistake? Did we make a mistake? Either way, let us know. If you don’t love it, you don’t pay for it. This means we offer a LIFETIME GUARANTEE on every laser engraved IDs.
Before you dig out the packing tape and trudge over to the post office, fire off an email to:
help@roadid.com
Include your Order Number (if you have it) and a brief description of the issue, and one of our helpful Customer Service unicorns will hook you up with a hassle-free solution.
Prefer to call? Simply give us a holler at 800-345-6336, Mon-Thur 9am-5pm / Fri 9am-12pm ET. I promise that you will be greeted by a friendly, helpful human being. Not some silly robot.
Shipping Information
For Standard shipping methods, Speed is an estimate—NOT a guarantee. This means your order may arrive AFTER the upper range of the shipping estimate. The only guaranteed option is provided by UPS is Next Day Air.
| Shipping Method | Price | Transit Time (if ordered by 1pm EST) |
|---|---|---|
| USPS Standard | Only $6.99 | 3-7 days (estimate) |
| USPS Priority | *approx $8 | 1-3 days (estimate) |
| UPS Ground | *approx $22-$35 | 1-3 days (estimate) |
| UPS Next Day Air | *approx $90-$150 | 1 day (guaranteed) |
taxes & duties included
| Shipping Method | Price | Transit Time |
|---|---|---|
| Standard | Only $9.99 | 10-16 days (estimate) |
*shipping charges noted as "approx" (above) will be calculated at checkout. The actual charge will be exactly what the carrier charges us (we do not mark-up shipping).
USA: Kentucky and Indiana Customers OnlyWorldwide: In some cases, import duties may be assessed by your country prior to delivery
Shipping Information
For Standard shipping methods, Speed is an estimate—NOT a guarantee. This means your order may arrive AFTER the upper range of the shipping estimate. The only guaranteed option is provided by UPS is Next Day Air.
| Shipping Method | Price | Transit Time (if ordered by 1pm EST) |
|---|---|---|
| USPS Standard | Only $6.99 | 3-7 days (estimate) |
| USPS Priority | *approx $8 | 1-3 days (estimate) |
| UPS Ground | *approx $22-$35 | 1-3 days (estimate) |
| UPS Next Day Air | *approx $90-$150 | 1 day (guaranteed) |
taxes & duties included
| Shipping Method | Price | Transit Time |
|---|---|---|
| Standard | Only $9.99 | 10-16 days (estimate) |
*shipping charges noted as "approx" (above) will be calculated at checkout. The actual charge will be exactly what the carrier charges us (we do not mark-up shipping).
USA: Kentucky and Indiana Customers OnlyWorldwide: In some cases, import duties may be assessed by your country prior to delivery
iD Profile Pricing
iD Profile Pricing
An iD PROFILE is great for
An iD PROFILE is great for
Next steps for newbies
Next steps for seasoned iD PROFILE customers
How will first responders access my iD PROFILE?
How secure is my iD PROFILE?
Why do I get a new Serial and PIN on every ID?
Next steps for newbies
Next steps for seasoned iD PROFILE customers
How will first responders access my iD PROFILE?
How secure is my iD PROFILE?
Why do I get a new Serial and PIN on every ID?
Learn More
Learn More
An iD PROFILE is great for
An iD PROFILE is great for
Next steps for newbies
Next steps for seasoned iD PROFILE customers
How will first responders access my iD PROFILE?
How secure is my iD PROFILE?
Why do I get a new Serial and PIN on every ID?
Next steps for newbies
Next steps for seasoned iD PROFILE customers
How will first responders access my iD PROFILE?
How secure is my iD PROFILE?
Why do I get a new Serial and PIN on every ID?
Learn More
Learn More
Apple Size Guide
Our Apple IDs are tailor made to fit specific Apple Watch bands. If you're not sure which band you have, just take a gander at your Apple Watch. Pause for a moment to admire your svelte wrist. Then compare what you see to the chart below.
OCEAN BAND: Tubular silicone band.
TRAIL LOOP: Soft nylon band with a pull tab on the end.
ALPINE LOOP: Soft nylon band with top loops and a G-hook.
SPORT BAND: The OG silicone band with a pin-and-tuck closure.
SOLO LOOP: Stretchy silicone. No clasps. No buckles.
BRAIDED SOLO LOOP: Soft nylon with a hook-and-loop closure.
41mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "41mm". No label? This band fits 38mm & 40mm Apple Watches.
45mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "45mm". No label? This band fits 42mm, 44mm, 46mm and 49mm Apple Watches.
Don't see your band above? Or perhaps you're looking for an ID that can adapt to just about any band? The Universal Sidekick has you covered. Simply slide it on to the band of your choosing.
Our Apple IDs are tailor made to fit specific Apple Watch bands. If you're not sure which band you have, just take a gander at your Apple Watch. Pause for a moment to admire your svelte wrist. Then compare what you see to the chart below.
OCEAN BAND: Tubular silicone band.
TRAIL LOOP: Soft nylon band with a pull tab on the end.
ALPINE LOOP: Soft nylon band with top loops and a G-hook.
SPORT BAND: The OG silicone band with a pin-and-tuck closure.
SOLO LOOP: Stretchy silicone. No clasps. No buckles.
BRAIDED SOLO LOOP: Soft nylon with a hook-and-loop closure.
41mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "41mm". No label? This band fits 38mm & 40mm Apple Watches.
45mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "45mm". No label? This band fits 42mm, 44mm, 46mm and 49mm Apple Watches.
Don't see your band above? Or perhaps you're looking for an ID that can adapt to just about any band? The Universal Sidekick has you covered. Simply slide it on to the band of your choosing.
Apple Size Guide
Our Apple IDs are tailor made to fit specific Apple Watch bands. If you're not sure which band you have, just take a gander at your Apple Watch. Pause for a moment to admire your svelte wrist. Then compare what you see to the chart below.
OCEAN BAND: Tubular silicone band.
TRAIL LOOP: Soft nylon band with a pull tab on the end.
ALPINE LOOP: Soft nylon band with top loops and a G-hook.
SPORT BAND: The OG silicone band with a pin-and-tuck closure.
SOLO LOOP: Stretchy silicone. No clasps. No buckles.
BRAIDED SOLO LOOP: Soft nylon with a hook-and-loop closure.
41mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "41mm". No label? This band fits 38mm & 40mm Apple Watches.
45mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "45mm". No label? This band fits 42mm, 44mm, 46mm and 49mm Apple Watches.
Don't see your band above? Or perhaps you're looking for an ID that can adapt to just about any band? The Universal Sidekick has you covered. Simply slide it on to the band of your choosing.
Our Apple IDs are tailor made to fit specific Apple Watch bands. If you're not sure which band you have, just take a gander at your Apple Watch. Pause for a moment to admire your svelte wrist. Then compare what you see to the chart below.
OCEAN BAND: Tubular silicone band.
TRAIL LOOP: Soft nylon band with a pull tab on the end.
ALPINE LOOP: Soft nylon band with top loops and a G-hook.
SPORT BAND: The OG silicone band with a pin-and-tuck closure.
SOLO LOOP: Stretchy silicone. No clasps. No buckles.
BRAIDED SOLO LOOP: Soft nylon with a hook-and-loop closure.
41mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "41mm". No label? This band fits 38mm & 40mm Apple Watches.
45mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "45mm". No label? This band fits 42mm, 44mm, 46mm and 49mm Apple Watches.
Don't see your band above? Or perhaps you're looking for an ID that can adapt to just about any band? The Universal Sidekick has you covered. Simply slide it on to the band of your choosing.
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