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"Do we have a positive ID?"
Recently, I was cycling down the road in broad daylight wearing a bright yellow Livestrong jersey. Suddenly, a lady turned left into me, hitting my front tire and sending me airborne. I was lying on my back, unable to move, when the Police, Fire Department, and EMTs showed up. They used my Road ID...   - Robert H. / West Memphis, AR  Continue Reading

Contact Us

Connect with Us, We Make it Easy!

First Responder Information



> Standard Hours of Operation:

Mon-Thur 9-6 / Fri 9-4:30 ET



> Call Us:

Go ahead, pick up the phone. A mildly-charming and devastatingly intelligent human (or dog) will quickly answer your call.

Toll Free: 800-345-6336
Local: 859-341-1102
Fax: 859-341-5965
International callers:
Your international prefix + 1 + 859-341-1102


> By Email:

Have no fear. We WILL respond to your email. Seriously.

Customer Service: CustomerService@RoadID.com
Customer Service Mgmt: PaulaM@RoadID.com
Technology Team: ITTeam@RoadID.com
Dealer Inquiries: AshleyL@RoadID.com
Event Sponsorship: KatieH@RoadID.com
Edward Wimmer (Co-Owner): EdwardW@RoadID.com
Mike Wimmer (Co-Owner): MikeW@RoadID.com



> Go Social:

We also reply to our pals on Facebook and Twitter.


Other ways to connect with us:



> Returns:

Did you make a mistake? Did we make a mistake? Is something amiss? No worries, we're here to help. And, making things right is likely easier than you think.

Before you dig out the packing tape and trudge on over to the post office, fire off an email to AlissaJ@RoadID.com. Alissa will hook you up with a hassle-free solution. If she doesn't, she'll be forced to guzzle water from the dirty mop bucket.

If you prefer, simply give us a call. Real, live humans answer the phones here. Numbers and business hours are listed above.

If you really need our mailing address, here it is...

Road ID
P O Box 17350
Ft Mitchell, KY 41017



> Visit Us in Person:

1845 Airport Exchange Blvd
Suite 230
Erlanger, KY 41018

If you stop by, don't forget to bring cookies... yummy ones.



> Bus Drivers:

If you want to talk to one of the owners, just ask. Our names are Edward Wimmer and Mike Wimmer!

Another Happy Customer
"I just wanted to say thank you for your product. Back in 2010, I was hit by a car in the middle of a crosswalk when I was running. I was very delirious and could not give them my correct information. With the Road ID that I was wearing, the emergency responders were able to gather my correct information and even contact my husband, who was out of state at the time! I am a big believer in your product and have given several of my family members gift cards for Road IDs so that they will be safe! God Bless You!"
Anissa A. / Huntingtn Bch, CA

©1999-2014 – Road ID, Inc.
PO Box 17350
Fort Mitchell, KY 41017
Contact Us800-345-6336

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