Testimonials - Our Powerful and Amazing Customer Stories

How It Works Simply shop around and we'll drop your text on the ID you choose. Shazam, that's cool.

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Road ID for my cycling dad

I bought my dad a Road ID a couple years ago, and it was the best money I ever spent! He is a 56 year old avid cyclist and was recently in an accident. Continue reading

I was at church when I fainted

I have a disorder that periodically causes me to pass out. As a precaution, when I am out with others, I bring their attention to my Road ID in case anything should happen. I was at church recently... Continue reading

Great service and product...

This is a great service and product. I was hit on my bike two years ago, and my Road ID gave the EMTs all of my important information. I recently moved and my ID got lost in the shuffle, so it's th... Continue reading

In a precarious position

I was diagnosed with a terminal lung disease in 2007 and given three years to live. I thought my days on a bike were over. But, after running a 5K and proving to my doctors that I would not give up... Continue reading

Riding Alone

My friend was involved in an accident last weekend while riding alone. A van pulled out in front of her and she was unable to stop, resulting in several serious injuries. Thankfully, she was wearin... Continue reading

Road ID spoke for me when I couldn't communicate

I love Road ID! It helped me to communicate my complicated medical history during an Emergency Room visit that turned surgical. I was unable to recall some of the details the doctors needed, but ha... Continue reading

I was minutes from passing away

Road ID is precious to me. A few years ago, I experienced a near-fatal heart attack on the 26th mile of a 45 mile bike ride. The unknown cyclist who stopped to help me called 911 and provided the m... Continue reading

Thankfully, we had Road ID

My husband and I were traveling home when he had an emergency medical issue. When we arrived at the hospital, we were unable to recall his medical history and medications. Thankfully, we had his Ro... Continue reading

Road ID made the difference

There was a very bad accident in a nearby town recently, and the person’s Road ID made a big difference. I will now wear mine 24/7. Continue reading

I AM an athlete!

After experiencing some health complications, a nurse suggested I obtain a medical alert bracelet. I couldn't find anything that I liked, and then stumbled across Road ID. Continue reading

The only way to reach me...

As my husband James left the house one day recently for one of his regular bike rides, he jokingly said, “Jean, make sure you have your cell phone with you. Continue reading

He passed out just before the finish

I'm purchasing my Road ID as a result of a very scary, recent incident. My husband and I were running the same half marathon. He was about 10 minutes behind me and passed out just before finishing.... Continue reading

Read firsthand about how ROAD iD makes a real difference in real peoples’ lives.

"Because that number was right there, my wife was alerted and she was able to come to the hospital."

I was struck from behind by a pickup truck!

My Road ID saved the day

We even offer a "real" guarantee - you know, like companies used to offer. Our stainless steel ID carries a lifetime guarantee. That's right, if you are tough enough to wear out our stainless steel, laser engraved ID, we will replace it at no charge. We challenge you to destroy them (through natural wear - gunshots and hand grenades don't count).

NOTE: Our lifetime guarantee applies to the stainless steel ID plate only. The bands/clasps and straps that they are attached to are not covered for life. We do, however, offer low-cost replacement bands/clasps and straps for all of our IDs.

FREE Returns and Exchanges (aka We’ve Got You)

If your order went sideways, into the upside down, or straight into the Twilight zone, we’ll make it right. No hoops. No headaches. No hassles.

The best way to initiate a return or exchange is to fire off an email to help@roadid.com with your Order Number (if you have it) and a quick “what happened.” We’ll take it from there—handling your issue with the speed of a well-caffeinated cheetah.

Live chat is also available during business hours. Just click the chat bubble in the bottom-right of your screen.

Prefer the old-fashioned way? Call 800-345-6336.

Our team is available:
Mon–Thu: 9am–5pm ET
Fri: 9am–12pm ET

Our Guarantees

Free Returns
Returns are free, fast, and frustration-free—just how they should be.

If you don’t love it, you don’t pay for it.
We stand behind every product. If you’re not thrilled, you don’t pay. No guilt trips. No awkward breakups. That’s not marketing fluff—it’s how we do business.

Lifetime Guaranteed Engraving
Every laser engraving is guaranteed for life. If your ID ever becomes unreadable, we’ll replace it. Seriously.

Shipping Information

Get it fast!!

How will my order ship?

For Standard shipping methods, Speed is an estimate—NOT a guarantee. This means your order may arrive AFTER the upper range of the shipping estimate. The only guaranteed option is provided by UPS is Next Day Air.

United States

Shipping Method	Price	Transit Time (if ordered by 1pm EST)
USPS Standard	Only $6.99	3-7 days (estimate)
USPS Priority	*approx $8	1-3 days (estimate)
UPS Ground	*approx $22-$35	1-3 days (estimate)
UPS Next Day Air	*approx $90-$150	1 day (guaranteed)

Outside the United States

taxes & duties included

Shipping Method	Price	Transit Time
Standard	Only $9.99	10-16 days (estimate)

*shipping charges noted as "approx" (above) will be calculated at checkout. The actual charge will be exactly what the carrier charges us.

Tax Info

USA: We collect sales tax as required by law. Final tax is shown at checkout.
Worldwide: In some cases, import duties may be assessed by your country prior to delivery