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"I was able to stay calm in an emergency situation"
As a mother, I want to thank you.  My son had a really bad seizure the other day.  When the EMTs arrived, I was able to stay calm because I had all his vital data in his Road ID profile. He wears a Road ID because he has JSRDF, a rare genetic disorder. When we arrived at the hospital, the doctor in the ER also used his Road ID...   - Ann P. / Cedar Lake, IN  Continue Reading

Contact Us

Connect with Us, We Make it Easy!

First Responder Information



> Standard Hours of Operation:

Mon-Thur 9-6 / Fri 9-4:30 ET



> Call Us:

Go ahead, pick up the phone. A mildly-charming and devastatingly intelligent human (or dog) will quickly answer your call.

Toll Free: 800-345-6336
Local: 859-341-1102
Fax: 859-341-5965
International callers:
Your international prefix + 1 + 859-341-1102


> By Email:

Have no fear. We WILL respond to your email. Seriously.

Customer Service: CustomerService@RoadID.com
Customer Service Mgmt: PaulaM@RoadID.com
Technology Team: ITTeam@RoadID.com
Dealer Inquiries: AshleyL@RoadID.com
Event Sponsorship: KatieH@RoadID.com
Edward Wimmer (Co-Owner): EdwardW@RoadID.com
Mike Wimmer (Co-Owner): MikeW@RoadID.com



> Live Chat:

Live Chat



> Go Social:

We also reply to our pals on Facebook and Twitter.


Other ways to connect with us:



> Returns:

Did you make a mistake? Did we make a mistake? Is something amiss? No worries, we're here to help. And, making things right is likely easier than you think.

Before you dig out the packing tape and trudge on over to the post office, fire off an email to AlissaJ@RoadID.com. Alissa will hook you up with a hassle-free solution. If she doesn't, she'll be forced to guzzle water from the dirty mop bucket.

If you prefer, simply give us a call. Real, live humans answer the phones here. Numbers and business hours are listed above.

If you really need our mailing address, here it is...

Road ID
P O Box 17350
Ft Mitchell, KY 41017



> Visit Us in Person:

1845 Airport Exchange Blvd
Suite 230
Erlanger, KY 41018

If you stop by, don't forget to bring cookies... yummy ones.



> Bus Drivers:

If you want to talk to one of the owners, just ask. Our names are Edward Wimmer and Mike Wimmer!

Another Happy Customer
"I've lost track of the number of times I've wished that our trauma patients had been wearing one of your products. Many of the scenarios we see mimic the ones on your website where the individual was unable to communicate & the people they are with do not have an accurate medical history. I hope to never use mine but it's serious peace of mind to know its there if needed."
Tom M. / Aspen, CO

©1999-2014 – Road ID, Inc.
PO Box 17350
Fort Mitchell, KY 41017
Contact Us800-345-6336

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