Frequently Asked Questions

Listed below are the answers to some of our most frequently asked questions. If, however, you have a question that is not addressed below, do not hesitate to send an email to MikeW@RoadID.com or give us a ring at 800-345-6336 Mon-Thur 8-6 / Fri 9-4:30 ET.

Thanks - Edward Wimmer & Mike Wimmer, Owners

Who is Road ID?
Road ID was created on the concept that active people should wear ID as part of their gear when participating in outdoor activities. It was started by a couple of guys who began to wonder "why in the heck don't we have ID on us when we go out for a run or a ride?" We looked at our dogs, they had ID. But, if we had an unexpected accident, while running or cycling, we would be in bad shape - nobody would know who we were or who to contact. That freaked us out.

Road ID, is a Kentucky based company. The principle owners are Edward Wimmer and Mike Wimmer - a father and son team. "Road ID is our business - getting people to wear ID is our crusade." Everyday, people leave their homes without any form of identification. The only way to have identification with you all the time is to wear it. Wearing ID will ensure safety and peace of mind - for you and your loved ones. To learn more about us, our journey, mission, and dream, please visit the our story page.

What is Road ID?
Road ID is a durable, rugged, athletic, fashionable line of identification gear. Currently, we offer 6 different forms of ID: the FIXX ID, the Shoe ID, the Ankle ID, the Wrist ID Sport, the Wrist ID Elite, and the Shoe Pouch ID. We provide various forms of ID to allow a person to decide where they want to wear their vital Identification. We encourage active people who participate in outdoor activities to wear ID and not take the chance of being unidentified in the event of an accident. It is far better to wear ID and never need it than to need ID and not have it. To see our various products, please check out our products page.

What is the difference between the two versions:  Road ID Original and Road ID Interactive
Every Road ID we sell is available in two versions: Road ID Original and Road ID Interactive. We made a great comparison page that will help you understand the differences between the two versions. If you want to know more about Road ID Interactive, check out the DEMO. If you are still unsure of which version is best for you, we will be happy to help. In fact, we staff our office with real live human beings so feel free to contact us - we will be happy to talk to you.

Are Road IDs guaranteed?
Of course! We even offer a "real" guarantee - you know, like companies used to offer. If you are not satisfied with your order for any reason, you can return it for a full refund or exchange. Additionally, our stainless steel ID carries a lifetime guarantee. That's right, if you are tough enough to wear out our stainless steel, laser engraved Road ID, we will replace it at no charge. We challenge you to destroy them (through natural wear - gunshots and hand grenades don't count).

NOTE: Our lifetime guarantee applies to the stainless steel ID plate only. The bands and straps that they are attached to are not covered for life. We do, however, offer low-cost replacement bands and straps for all of our IDs.

Who needs ID?
ID should be as common and important as putting on a seat belt when getting into a car, or strapping on a bike helmet to go for a ride. Identification is important for people of all ages. If you are a runner, cyclist, jogger, walker, hiker, climber, skater, skier, boarder, or someone who doesn't spend all of their time on the couch, then we encourage you to wear ID. Kids need ID too as they rarely have ID when they go out for a bike ride or walk to school.

Here are some stats for you: Each year over 450,000 of us are taken to hospitals unconscious and without ID. Year after year, over 122,000 runners, walkers, and cyclists are hit by cars. Thousands more suffer blackouts, concussions, heart attacks, heat strokes and other serious accidents. The National Safe Kids Campaign estimates that "every day, 39,000 children are injured seriously enough to require medical attention."

"Not having ID while participating in outdoor activities is a serious risk — a risk that we no longer have to take. We shudder to think that we could be lying in a hospital and the medical staff would not know who to contact or even who we are — simply because we did not have ID. In the event of an accident, we want our family to be contacted immediately. We want them to be at our side as quickly as possible. We want to ensure that we receive proper medical treatment. We encourage everyone to wear ID and stop taking chances." - Edward Wimmer & Mike Wimmer, Owners

To learn more about why you should wear ID, check out a few of the stories on our testimonials page.

Do people purchase Road ID for gifts?
Sure do! Many of our customers purchase Road IDs as special gifts for members of their family or special friends. It's odd how we tend neglect our own safety, but do not hesitate to think of the safety of our loved ones. Also, what other gift in the $20-$30 price range could be as important or meaningful to someone you care about? We can ship your order to anyone, anywhere in the world.

What is your Privacy Policy?
Our privacy policy is quite simple: We wouldn't want our personal information shared with anyone, so we refuse to share yours with anyone. Your name, address, email address, etc. will NOT be sold, traded, or given to any business, organization, or individual for any reason. Promise! If you want to read the longer, more boring, legal version, click here

Can a running club or other group have their club logo engraved on the front side of the FIXX ID?
Yes! We always look forward to the opportunity to engrave club logos on the FIXX ID for club members to wear proudly as their form of ID. There is a one-time programming charge of approximately $35-$65 to create and digitize the image or stylized text for laser engraving. The final charge depends on the complexity of the image. Sometimes we can waive the programming charge for groups that offer the FIXX ID to their members. You can see a few of the club images we have engraved by viewing our selection of images.

What makes the Road ID line of identification different from other forms of wearable identification?
It's simple; we make certain that we offer the best possible product. Road ID is the highest quality, toughest, most rugged, fashionable line of identification available. We are the only company to use laser engraving. This type of engraving enables us to achieve a superior quality of engraving. The laser technology makes very crisp and clean images on all of our Road IDs (other companies typically use embossed or rotary engraving procedures that produce inferior images). We also use the highest quality stainless steel available. In addition, we are the only company that caters to the specific needs of athletes and active people. Our IDs are unique because we service unique individuals. You can count on us to be quality freaks and stand behind every product we sell. To our knowledge, no one is offering anything that compares to Road ID.

Is the FIXX ID the shape of the military dog tag?
It sure is. We selected this shape for many reasons. First, the military dog tag is the most recognized form of identification in the world. The shape (including the notch) is actually the same shape that was used for official military dog tags manufactured between 1941 and the early 1970's. This shape is looked upon with pride by those who served in the military and by most civilians as a symbol of the freedoms we enjoy today in America. The FIXX ID also allows you to engrave an image on the front side that is meaningful to you.

What happens if there is a mistake on my Road ID?
We're very good at what we do. So, mistakes are quite rare. When they occur, we work at warp speed to correct the problem. If we make a mistake, we will remake and reship your order at no charge. If, however, you make the mistake, we will happily remake and reship your ID for a small processing charge.

When will I receive my Road ID?
All custom orders placed now will ship on 5/21/2013 . All non-custom orders placed now will ship on 5/20/2013 . For more detailed information click here.

Each unique ID must go through a complex customization procedure to be laser engraved per your request. When you order, your IDs immediately enter our production process. The amount of time that it takes for your order to ship depends on several variables. Orders for customized products will take no longer than 2 business days to ship. This is very fast for customized products. According to the volume currently in production, if you order now, your custom order will ship on 5/21/2013

NOTE: The above date is the day that your order will be shipped from our shipping facility in Erlanger, KY. The speed at which it is delivered after we ship the order is based on the shipping method you select. Most Road ID orders can be shipped via USPS 1st class for only $1.49. Other shipping options are available. To learn more about our shipping options, click here.