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Our Customer Service is legendary. We're always happy to help, and you can find us at the hours below (fair warning: the drink cart comes around at 10AM on Fridays).
Mon-Thu: 9am-5pm ET, Fri: 9am-4:30pm ET
Call Toll Free: 1-800-345-6336
Engraving Guaranteed for Life
We even offer a "real" guarantee - you know, like companies used to offer. Our stainless steel ID carries a lifetime guarantee. That's right, if you are tough enough to wear out our stainless steel, laser engraved ID, we will replace it at no charge. We challenge you to destroy them (through natural wear - gunshots and hand grenades don't count).
NOTE: Our lifetime guarantee applies to the stainless steel ID plate only. The bands/clasps and straps that they are attached to are not covered for life. We do, however, offer low-cost replacement bands/clasps and straps for all of our IDs.
Engraving Guaranteed for Life
We even offer a "real" guarantee - you know, like companies used to offer. Our stainless steel ID carries a lifetime guarantee. That's right, if you are tough enough to wear out our stainless steel, laser engraved ID, we will replace it at no charge. We challenge you to destroy them (through natural wear - gunshots and hand grenades don't count).
NOTE: Our lifetime guarantee applies to the stainless steel ID plate only. The bands/clasps and straps that they are attached to are not covered for life. We do, however, offer low-cost replacement bands/clasps and straps for all of our IDs.
RETURNS AND EXCHANGES
If your order went sideways, into the upside down, or straight into the Twilight zone, we’ll make it right. No hoops. No headaches. No hassles.
The best way to initiate a return or exchange is to fire off an email to help@roadid.com with your Order Number (if you have it) and a quick “what happened.” We’ll take it from there—handling your issue with the speed of a well-caffeinated cheetah.
Live chat is also available during business hours. Just click the chat bubble in the bottom-right of your screen.
Prefer the old-fashioned way? Call 800-345-6336.
Our team is available:
Mon–Thu: 9am–5pm ET
Fri: 9am–4:30pm ET
Free Returns
Returns are free, fast, and frustration-free—just how they should be.
If you don’t love it, you don’t pay for it.
We stand behind every product. If you’re not thrilled, you don’t pay. No guilt trips. No awkward breakups. That’s not marketing fluff—it’s how we do business.
Lifetime Guaranteed Engraving
Every laser engraving is guaranteed for life. If your ID ever becomes unreadable, we’ll replace it. Seriously.
RETURNS AND EXCHANGES
If your order went sideways, into the upside down, or straight into the Twilight zone, we’ll make it right. No hoops. No headaches. No hassles.
The best way to initiate a return or exchange is to fire off an email to help@roadid.com with your Order Number (if you have it) and a quick “what happened.” We’ll take it from there—handling your issue with the speed of a well-caffeinated cheetah.
Live chat is also available during business hours. Just click the chat bubble in the bottom-right of your screen.
Prefer the old-fashioned way? Call 800-345-6336.
Our team is available:
Mon–Thu: 9am–5pm ET
Fri: 9am–4:30pm ET
Free Returns
Returns are free, fast, and frustration-free—just how they should be.
If you don’t love it, you don’t pay for it.
We stand behind every product. If you’re not thrilled, you don’t pay. No guilt trips. No awkward breakups. That’s not marketing fluff—it’s how we do business.
Lifetime Guaranteed Engraving
Every laser engraving is guaranteed for life. If your ID ever becomes unreadable, we’ll replace it. Seriously.
Shipping Information
For Standard shipping methods, Speed is an estimate—NOT a guarantee. This means your order may arrive AFTER the upper range of the shipping estimate. The only guaranteed option is provided by UPS is Next Day Air.
| Shipping Method | Price | Transit Time (if ordered by 1pm EST) |
|---|---|---|
| USPS Standard | Only $6.99 | 3-7 days (estimate) |
| USPS Priority | *approx $8 | 1-3 days (estimate) |
| UPS Ground | *approx $22-$35 | 1-3 days (estimate) |
| UPS Next Day Air | *approx $90-$150 | 1 day (guaranteed) |
taxes & duties included
| Shipping Method | Price | Transit Time |
|---|---|---|
| Standard | Only $9.99 | 10-16 days (estimate) |
*shipping charges noted as "approx" (above) will be calculated at checkout. The actual charge will be exactly what the carrier charges us.
USA: We collect sales tax as required by law. Final tax is shown at checkout.
Worldwide: In some cases, import duties may be assessed by your country prior to delivery
Shipping Information
For Standard shipping methods, Speed is an estimate—NOT a guarantee. This means your order may arrive AFTER the upper range of the shipping estimate. The only guaranteed option is provided by UPS is Next Day Air.
| Shipping Method | Price | Transit Time (if ordered by 1pm EST) |
|---|---|---|
| USPS Standard | Only $6.99 | 3-7 days (estimate) |
| USPS Priority | *approx $8 | 1-3 days (estimate) |
| UPS Ground | *approx $22-$35 | 1-3 days (estimate) |
| UPS Next Day Air | *approx $90-$150 | 1 day (guaranteed) |
taxes & duties included
| Shipping Method | Price | Transit Time |
|---|---|---|
| Standard | Only $9.99 | 10-16 days (estimate) |
*shipping charges noted as "approx" (above) will be calculated at checkout. The actual charge will be exactly what the carrier charges us.
USA: We collect sales tax as required by law. Final tax is shown at checkout.
Worldwide: In some cases, import duties may be assessed by your country prior to delivery
Apple Size Guide
Our Apple IDs are tailor made to fit specific Apple Watch bands. If you're not sure which band you have, just take a gander at your Apple Watch. Pause for a moment to admire your svelte wrist. Then compare what you see to the chart below.
OCEAN BAND: Tubular silicone band.
TRAIL LOOP: Soft nylon band with a pull tab on the end.
ALPINE LOOP: Soft nylon band with top loops and a G-hook.
SPORT BAND: The OG silicone band with a pin-and-tuck closure.
SOLO LOOP: Stretchy silicone. No clasps. No buckles.
BRAIDED SOLO LOOP: Soft nylon with a hook-and-loop closure.
41mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "41mm". No label? This band fits 38mm & 40mm Apple Watches.
45mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "45mm". No label? This band fits 42mm, 44mm, 46mm and 49mm Apple Watches.
Don't see your band above? Or perhaps you're looking for an ID that can adapt to just about any band? The Universal Sidekick has you covered. Simply slide it on to the band of your choosing.
Our Apple IDs are tailor made to fit specific Apple Watch bands. If you're not sure which band you have, just take a gander at your Apple Watch. Pause for a moment to admire your svelte wrist. Then compare what you see to the chart below.
OCEAN BAND: Tubular silicone band.
TRAIL LOOP: Soft nylon band with a pull tab on the end.
ALPINE LOOP: Soft nylon band with top loops and a G-hook.
SPORT BAND: The OG silicone band with a pin-and-tuck closure.
SOLO LOOP: Stretchy silicone. No clasps. No buckles.
BRAIDED SOLO LOOP: Soft nylon with a hook-and-loop closure.
41mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "41mm". No label? This band fits 38mm & 40mm Apple Watches.
45mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "45mm". No label? This band fits 42mm, 44mm, 46mm and 49mm Apple Watches.
Don't see your band above? Or perhaps you're looking for an ID that can adapt to just about any band? The Universal Sidekick has you covered. Simply slide it on to the band of your choosing.
Apple Size Guide
Our Apple IDs are tailor made to fit specific Apple Watch bands. If you're not sure which band you have, just take a gander at your Apple Watch. Pause for a moment to admire your svelte wrist. Then compare what you see to the chart below.
OCEAN BAND: Tubular silicone band.
TRAIL LOOP: Soft nylon band with a pull tab on the end.
ALPINE LOOP: Soft nylon band with top loops and a G-hook.
SPORT BAND: The OG silicone band with a pin-and-tuck closure.
SOLO LOOP: Stretchy silicone. No clasps. No buckles.
BRAIDED SOLO LOOP: Soft nylon with a hook-and-loop closure.
41mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "41mm". No label? This band fits 38mm & 40mm Apple Watches.
45mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "45mm". No label? This band fits 42mm, 44mm, 46mm and 49mm Apple Watches.
Don't see your band above? Or perhaps you're looking for an ID that can adapt to just about any band? The Universal Sidekick has you covered. Simply slide it on to the band of your choosing.
Our Apple IDs are tailor made to fit specific Apple Watch bands. If you're not sure which band you have, just take a gander at your Apple Watch. Pause for a moment to admire your svelte wrist. Then compare what you see to the chart below.
OCEAN BAND: Tubular silicone band.
TRAIL LOOP: Soft nylon band with a pull tab on the end.
ALPINE LOOP: Soft nylon band with top loops and a G-hook.
SPORT BAND: The OG silicone band with a pin-and-tuck closure.
SOLO LOOP: Stretchy silicone. No clasps. No buckles.
BRAIDED SOLO LOOP: Soft nylon with a hook-and-loop closure.
41mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "41mm". No label? This band fits 38mm & 40mm Apple Watches.
45mm SPORT LOOP: Soft nylon with a hook-and-loop closure.
NOTE: Check the inside of your band (near the watch face) for a tiny label that says "45mm". No label? This band fits 42mm, 44mm, 46mm and 49mm Apple Watches.
Don't see your band above? Or perhaps you're looking for an ID that can adapt to just about any band? The Universal Sidekick has you covered. Simply slide it on to the band of your choosing.
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