I'm stuck in Detroit's airport...on my way to a running event. So, I'm going to use this as an opportunity to fill you in on what's going on at ROAD iD. So, here it goes...
It's hard to believe that ROAD iD turns 19 this year. I'm 40, which means that I've spent nearly half my life working tirelessly to achieve ROAD iD's dream: to see the day when wearing ID is as common as strapping on a seat belt.
I'm happy to report that I'm as passionate today about ROAD iD as I was 19 years ago when my father and I launched this company from his leaky basement. Maintaining a high level of commitment all these years has been super easy thanks to the incredible stories that customers (like you) share with us about the impact ROAD iD has on their lives.
At the end of 2017 I realized that we had been sprinting a little too hard for a little too long. Yes, we made some amazing progress and advanced our mission. But, sometimes, when you run too fast it becomes hard to focus on anything other than the speed at which you're moving. So, I paused to look around - to take stock of how well we were serving you - our extended ROAD iD family. I realized that, in the race to tell our important story to more people, we had inadvertently lost some of our mojo - that all-important special sauce that makes ROAD iD so amazing.
In 2018, we're taking a cue from Stella - we're gonna get our groove back. Not every workout should be a sprint workout. So, we're going to slow down and refocus on delivering a product and experience so blindingly awesome that you can't help but share it.
Let me provide a glimpse of what to expect.
In terms of experience, we set the bar high. It's incredibly important to us that you enjoy your journey with ROAD iD. We really want to get to know you. We want you to know us. To that end, our ordering experience and customer service has always been personal, fun, witty, and memorable. In the early days, this high level of service really stood out because all other eCommerce companies really sucked at it. Most of them still do. Over the last few years, however, a few companies in varied industries finally figured out what we've know all along - that it's important to deliver an exceptional experience and back it with crazy-good customer service. Essentially, to treat you the way you want to be treated.
At ROAD iD, we don't like being "as good as" other companies. We want to be the best. So, this year, we're going to raise the bar on service and experience to new heights. If you're wearing socks, go ahead and duct tape them on...because we're going to try to blow them off.
Over the last few years, we've sent you too many emails that added too little value to your already crowded inbox. In 2018 (and beyond), we're only going to send emails if they add value to your life. We're going to make you laugh, or smile, and maybe even cry. Instead of rushing to delete, you're going to say to yourself, "self, I should share this with everyone I know."
Last year, we discontinued our lineup of high-visibility gear. "Hey morons, why would you sunset successful product," you ask? Simply put, at ROAD iD, it's never been about the money. We simply weren't passionate about reflective products.
We are, however, hyper-passionate about wearable ID. We're the best in the world at it. And, we want to continue to be the best in the world - because it's a product that saves and empowers lives. So, we're going to focus on it like never before.
In 2018, we're also going to focus our efforts specifically on our best and most loved ID products. This means that some of our more storied products (like the FIXX ID) and some of our newer products (like most of our Sidekicks) are being retired. We've assembled a complete list of products that will soon be discontinued. Please don't stress. We're sending these retiring family members to Florida to hang out with the Sony Walkman, Lawn Darts, and Crystal Pepsi.
Many of you have a ROAD iD that gives you access to an updateable Online Profile where you store loads of important ID, health, and medical information. This year, the Online Profile is going to get a much-needed overhaul. Right now, the Online Profile knob is at 7…ok a 6...maybe a 5. But, we're going to turn it up to 11. So, buckle up buttercup.
Yes, that's four exclamation marks. And for good reason - ROAD iDs are important. They literally save lives. Let me say that again - they literally SAVE LIVES! They also provide peace of mind that empowers you to go farther, to push harder, to make airplane arms and run up the street. Don't sit on this good news. Tell your friends and family about it.
Seriously, don't wait...tell them right now. It's important. An empowered life awaits. A saved life could result. If you have a friend or family member that is still running or cycling without ROAD iD, they're simply doing it wrong. Take 2 seconds. Think of someone that needs ROAD iD. Are you picturing their face? Good. Now tell them what ROAD iD means to you…and what it can mean to them.
Thanks for reading this far. I hope you found it valuable in some way.
Unrelated, my flight was delayed for 7 hours. That's OK...it gave me ample time to write this note.
OK, I'm done. Go outside and have some fun.
Edward Wimmer, IV