MISSION FOR THE POSITION
ROAD iD is a company that embraces our "Why" - to save lives, provide peace of mind, and fuel adventure. We are a fast-growing, fun, digital commerce company that thrives on making a positive impact in the world. We are on our way to impacting over 9 million lives in the next few years. To help us scale and continue to grow, we are looking for a Head of Operations/COO (we call it “Integrator”) to lead the business through our next chapter of growth.
This is a unique opportunity to become a part of ROAD iD’s fun and dynamic leadership team. As Integrator, you’ll execute the business plan and achieve P&L results by leading, managing, and holding the team accountable for agreed upon commitments. You’ll remove obstacles, manage major projects, standardize and systematize work, and integrate all major functions of the business.You’ll work with the CEO (we call it “Visionary”) to filter and translate ideas into the practical plans for the business. As Integrator, you will report to the Visionary and have responsibility for managing all areas of the business including Marketing, Operations, Finance, and Technology. As a company that leverages EOS (Entrepreneurial Operating System), you will acquire in-depth experience in this discipline and own the vital role of Integrator.
WHAT YOU’LL BE DOING
You will Faithfully Execute the business plan in an effort to achieve or exceed planned P&L objectives. You will Champion, Coach, Systematize, Evolve, and Document our core processes (“The ROAD iD Way”) and our operating system (EOS).
As a natural leader of people, you will Lead, Manage, Inspire, Coach, and Hold Accountable a team of ROAD iD rock stars including our Technology Director, Marketing Leaders, Finance Manager, HR Director, and Operations Director. You will work closely with the Visionary to build a dynamic and potent relationship in an effort to effectively Filter and Translate Vision into executable plans for the company.
A powerful team, the Visionary/Integrator duo will work diligently to drive alignment and maintain a high level of mutual respect. You will Integrate all major operating functions of the business and ensure everyone is rowing together, in the same direction.
You will Model The ROAD iD Way, always working toward the greater good of the business. You will work with our highly collaborative teams to Resolve Issues and Pursue Opportunities. To this end, you’ll be comfortable with rigorous debate and capable of solving problems in a practical and healthy manner. To achieve this, you will maintain a leadership team that is healthy, functional, and cohesive.
You will Relentlessly Obsess over values alignment, focus, simplicity, and clarity. As a passionate and proven communicator, you will effectively Cascade Communication across the organization in an effort to ensure that everyone is “in the know” and on the same page. You will skillfully Allocate Resources and ensure that we are working on the right things, at the right pace, at the right time.
THE KPIs THAT MATTER
● Lives Impacted (number of customers that we reach)
● Financial Performance
● Team Satisfaction
● Right People, Right Seats
WHO YOU ARE (the ideal candidate)
Others will describe you as capable - a real go-getter (yes, that sounds corny). You are someone that knows how to grab the ball and run with it. You’re a talented project manager, with a passion for getting things done, and a bias towards action. You’re proactive and build excitement within teams. People describe you as creative and fun. You can take minimal direction and set a course of action. You have a passion for learning and an insatiable desire to operationalize and systematize work. If this is you...and you can provide verifiable examples in your career where you’ve done this...then we need you...and we think you need us.
In addition, you have (and will be able to demonstrate) the following:
● 10+ years of senior leadership experience preferably in a consumer product business, ideally eCommerce.
● A passion for personal growth and development. More specifically, you want to be a thought leader - one of the best in your field. You’ll be able to demonstrate that you have an obsession for learning from other practitioners. “Never Stop Learning” is a phrase that describes you.
● A naturally inquisitive approach - unafraid to admit that you don’t know something. When you need to learn, you’ll dive in and level up so that you can better understand or ask tough questions. You rarely take something at face value and like to make sure you fully understand an issue or opportunity.
● A scrappy, entrepreneurial spirit with an ability to be responsive to changing priorities and emerging business needs.
● A passion for winning.
● An eye for the small stuff. It’s the details that make a good company great.
● Strong collaboration skills, a desire to be remarkable, and a fun personality.
Not required, but things that will make you stand out
○ A broad mix of experience from start-up to medium sized companies.
○ Deep understanding of how a marketing organization works.
○ EOS experience.
WHO WE ARE
We exist to Save Lives, Provide Peace of Mind, and Fuel Adventure. We do this by improving the outcome of accidents and emergencies. Our products include elegantly simple, Wearable ID & Technology that connects you to friends and family when it matters most.
WHAT WE BELIEVE:
AT OUR CORE
When you interact with us, you’re going to want to tell people about it. That’s because we work really hard to deliver a product, service, and journey so blindingly awesome that you can’t help but share it. When you talk about us, you’ll use adjectives like fun, honest, dependable, super fun, personal, passionate, enthusiastic, funny, tenacious, and really exceptionally fun. It’s the core value that all the others ladder up to.
Fanatically Personal - Our Special Sauce
We believe that people don’t want to do business with businesses. Instead, they prefer to do business with people. Real people. At ROAD iD, you’re going to interact with people that have personality, heart, and soul. You’re not just a number, and we’re not just another faceless company. To that end, we’re gonna treat YOU the way WE want to be treated. It's just that simple. Be warned - you’re gonna want to strap your socks on tight because this fanatical dedication to keeping it real has a tendency to to blow socks clean off.
We care deeply. Like Grand Canyon deep. We stand behind everything we do and every product we sell. No shortcuts. No excuses. We’re going to work really hard to do things right the first time. When we make a mistake, we’re gonna own it, and make it right. We’ve got your back.
Ear to the Ground, Eye to the Sky
Like Vanilla Ice said, “if there was a problem, yo I’ll solve it.” (we know you still have the cassette tape in a box somewhere). We’re never completely satisfied and realize there’s always room for improvement. We listen more than we talk because we know most great ideas come from those closest to the issue. To this end, our ears perk up when someone has a problem or experiences friction, as this usually indicates room for improvement. See something that needs fixin’? Let us know.
Whoop it Up
Yeah, ROAD iD is a serious product, and we have some very serious goals. That doesn’t mean we’re going to be boring or stuffy. We’re going to have fun, use too many puns, be a little weird, and laugh as much as possible. We realize that if we take ourselves too seriously, nobody else will.
Purpose over Profit
It’s not about the money. Yes, we have to care about the lines (specifically the bottom one) mostly because our staff likes to get paid...and rent is due on the 1st. But, at ROAD iD, we put our purpose first. More specifically, we’re laser focused on Saving Lives, Providing Peace of Mind, and Fueling Adventure. Our philosophy is this: If we fervently and ethically pursue our purpose, put our customers first, and put forth our best effort, then the bottom line will take care of itself. Furthermore, we commit to being good corporate citizens by financially supporting non-profits that we believe in. But, we DON’T simply make donations with extra profits that are laying around at the end of the year. Instead, we put that commitment first. Donations come out of revenue, not profit. Giving back is not an afterthought. By way of example, ROAD iD Gives Back is an ongoing promise to donate a portion of every (yes, EVERY) order to charity. Our current charity partner, 4 Paws for Ability, is a remarkable non-profit that provides service dogs to children and veterans in need. Like ROAD iD, they’re saving lives and fueling adventure every day. Check 'em out.