First off, know that this is not your run-of-the-mill call center role. No reading from scripts here folks. As a member of ROAD iD’s Customer Service Team, you will have the opportunity to deliver memorable, effortless, and remarkable customer experiences. This is because we empower you to be you while we remove all obstacles for you to provide a rock solid customer experience. Let’s face it, you’re patient, empathetic and pretty funny to boot. That’s why we are excited to receive your resume.
We are looking for a full time customer-oriented service representative to join our amazing team. You would work remotely on Sundays and in our office Monday - Thursday. Hours would be 9 a.m. to 5 p.m.
This is a full-time opportunity with benefits including:
● Competitive health, vision, dental and life insurance, with disability and FSA/DCA plans available
● Competitive 401K program you can participate in starting on the first day of work with immediate vesting
● Wellness/Fitness reimbursement of up to $400 each calendar year, $200 annual employee purchase allowance and $50 annual charitable donation to your favorite charity or to be used towards the adoption fees of a shelter pet.
● Professional Development Opportunities – including the ability to unlock $2,500 budget to attend a conference or other relevant training upon completion of 3 certifications within our digital marketing training database and tuition discounts through UC Online
● 9 paid holidays per year along with competitive PTO
● Culture of inclusivity, collaboration, and flexibility (including reduced Summer Hours) for work/life balance
WHO WE ARE
We exist to Save Lives, Provide Peace of Mind, and Fuel Adventure. We do this by improving the outcome of accidents and emergencies. Our products include elegantly simple, Wearable ID & Technology that connects you to friends and family when it matters most.
AT OUR CORE
You’d better strap your socks on tight, because our dedication to YOU (our customer) will blow those socks straight off. At ROAD iD, you’re not dealing with “a business,” you’re dealing with people. Real people with personality, heart, and soul. You’re not just a number, and we’re not just another faceless company. To that end, we’re gonna treat you the same way we want to be treated. It's just that simple.
When you interact with us, you’re going to want to tell people about it. That’s because we work really hard to deliver a product, service, and journey so blindingly awesome that you can’t help but share it. When you talk about us, you’ll use adjectives like fun, honest, dependable, super fun, personal, passionate, enthusiastic, funny, tenacious, and really exceptionally fun.
We care deeply. Like Grand Canyon deep. We stand behind everything we do and every product we sell. No shortcuts. No excuses. We’re going to work really hard to do things right the first time. If we make a mistake, we’re gonna own it. We’re gonna make it right. We’ve got your back.
Share the Love
At ROAD iD, Giving Back is not an afterthought. It’s a core reason we exist. In fact, ROAD iD Gives Back is an ongoing promise to donate a portion of every (yes, EVERY) order to charity. Our current charity partner, 4 Paws for Ability, is a remarkable non-profit that provides service dogs to children and veterans in need. Like ROAD iD, they’re saving lives and fueling adventure every day. Check 'em out.
Ear to the Ground, Eye to the Sky
Like Vanilla Ice said, “if there was a problem, yo I’ll solve it.” (we know you still have the cassette tape in a box somewhere). We’re never quite satisfied and realize there’s always room for improvement. We listen more than we talk because we know most great ideas come from those closest to the issue. To this end, our ears perk up when someone has a problem or experiences friction, as this usually indicates room for improvement. See something that needs fixin’? Let us know.
Whoop it Up
Yeah, ROAD iD is a serious product, and we have some very serious goals. That doesn’t mean we’re going to be boring or stuffy. We’re going to have fun, be a little weird, and laugh as much as possible. We realize that if we take ourselves too seriously, nobody else will.
This is a full-time, in-house position based in the historic Arts District of Covington, KY. You will report to the the Customer Service Manager; however, your contributions and feedback will impact all areas of the company.
If this sounds like a role you would rock, then submit your application and tell us all about you.
ROADiD is an equal opportunity employer. We are committed to an inclusive and respectful work environment where all team members can thrive. Every team member is seen at ROADiD, and empowered to be the best versions of themselves.